Amazon Support Services Costa Rica SRL
Customer Service, amazon customer service
ESCSBusinessTM[A]
“ES CS-Business TM [A] at Amazon Support Services Costa Rica SRL. Skills: Customer Success, Team Management, Performance Improvement. Lead and develop a high-performing team. Implement performance management strategies”
What You'll Achieve.
Enhance satisfaction rates
Industry & Context.
Problem-solving
What They're Looking For.
Must Have
Leadership and people management experience, Customer Service or customer facing roles experience, Business fluency in Spanish and English, Demonstrated previous experience in team leadership within Amazon
Nice to Have
Speak, write, and read fluently in English, Work flexible shifts including night shifts/weekends
What You'll Do.
Lead and develop a high-performing team
Implement performance management strategies
Design and execute individual development plans
Drive operational efficiency through process improvements
Facilitate team discussions
Communicate critical business objectives
Identify and resolve customer-impacting issues
Enhance satisfaction rates
Create and implement training programs
Elevate team productivity and quality
Provide coaching to associates
Resolve associate challenges
How You'll Work.
Team & Collaboration
Customer Service team; Service professionals
Communication Scope
Interpersonal skills
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