Inetum
Technology
ERP&BusinessApplicationsSupportEngineer(MicrosoftDynamics/Triskell)
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“ERP & Business Applications Support Engineer (Microsoft Dynamics / Triskell) at Inetum. Skills: ERP Support, Application Maintenance, Business Process Optimization. Provide Level 1, 2, and 3 support. Act as Level 3 technical expert”
What You'll Achieve.
Continuous improvement of support processes; Continuous improvement of service quality; Optimization of business processes
Industry & Context.
Analytical abilities; Problem-solving abilities; Root cause analysis
What They're Looking For.
Must Have
3–5 years of experience in ERP support or administration, Experience with business-critical applications, Level 1, Level 2, and Level 3 application support
Nice to Have
Microsoft Dynamics 365 Finance & Operations experience, French language proficiency
What You'll Do.
Act as Level 3 technical expert
Perform functional analysis
Perform technical analysis
Escalate issues to vendors
Ensure system stability
Ensure system reliability
Participate in patch management
Participate in system upgrades
Maintain application configurations
Maintain application settings
Contribute to support process improvement
Contribute to service quality improvement
Perform root cause analysis
Propose functional improvements
Propose technical improvements
Enhance documentation
Enhance operational procedures
Support business process optimization
Provide Triskell application support
Manage Triskell platform configuration
Assist business users
Contribute to Triskell tool improvement
How You'll Work.
Team & Collaboration
Work with ERP Product Managers; Work with Project Managers; Support end users; Interact with Portfolio Management; Interact with Finance teams
Full Job Description
Inetum is a global leader in IT services, dedicated to delivering innovative solutions to our clients. We are committed to fostering a dynamic and inclusive work environment that values diversity, where creativity and collaboration can thrive. We are present in 19 countries and have more than 28,000 employees worldwide. If you are looking for a dynamic, innovative, and technology-driven company, Inetum is the place for you! Come be part of Inetum! As an ERP & Business Applications Support Engineer, you will be responsible for ensuring the stability, performance, and continuous improvement of ERP applications, primarily Microsoft Dynamics 365 F&O, and later the Triskell platform. Key Responsibilities ERP Support & Management (D365 F&O) * Provide Level 1, 2, and 3 support for the ERP system * Act as the Level 3 technical expert for complex incidents * Diagnose, analyze, and resolve critical issues * Perform both functional and technical analysis * Escalate issues to vendors or partners when necessary Application Maintenance & Administration * Ensure the stability and reliability of the ERP system * Participate in patch management and system upgrades * Maintain application configurations and settings * Contribute to continuous improvement of support processes and service quality Analysis & Continuous Improvement * Perform root cause analysis (RCA) for recurring incidents * Propose functional and technical improvements * Enhance documentation and operational procedures * Support optimization of business processes Triskell Support & Administration (Following training and knowledge transfer) * Provide application support for Triskell * Manage basic platform configuration * Assist business users * Contribute to the continuous improvement of the tool Stakeholder Interaction Solutions Team ✅ Work closely with ERP Product Managers and Project Managers Business Teams ✅ Provide support to end users ✅ Interact with Portfolio Management and Finance teams ## Qualifications * 3–5 y
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