Acumatica
Cloud ERP
ERPApplicationSupportSpecialist(Construction/payroll)
Neural analysis suggests this role is
optimal for mid candidates.
“ERP Application Support Specialist (Construction/payroll) at Acumatica. Provide first level direct support. Respond promptly to inquiries”
What You'll Achieve.
Ensuring the highest level of customer satisfaction; Resolve issues; Improve process; Improve the application; Responding promptly to inquiries within established Service Level Agreement objectives; Ensure timely resolution of customer issues; Ensure clients receive responses to phone/on-line requests within service level response times; Enhance the quality and efficiency of client support
Industry & Context.
Troubleshoot and analyze application-related issues; Solve problems over phone/chat and web meetings; Ability to problem-solve remotely
What They're Looking For.
Must Have
Understanding of accounting principles, Understanding of business practices, College Degree (Information Technology, Engineering, Computer Science, Accounting, Finance), Previous Experience in Support at an ERP company (preferably SaaS-based), Technical and Functional knowledge of Finance, Technical and Functional knowledge of Payroll, Technical and Functional knowledge of Construction, Technical and Functional knowledge of Credit Card, Technical and Functional knowledge of Bank Feeds, Technical and Functional knowledge of Field Service, Experience in account management, Experience in service and support, Troubleshooting business software products, Ability to deliver quality service remotely, Ability to problem-solve remotely, Communicate complicated concepts concisely, Communicate complicated concepts articulately, Troubleshooting software problems, Troubleshooting computer problems, Troubleshooting IT related problems, Troubleshooting ERP accounting software systems, Knowledge of customer service principles, Knowledge of customer service practices, Work output must be detailed, verbal communication skills, written communication skills, Detail oriented, excellent multi-tasking skills, Exceptional interpersonal skills, Exceptional organizational skills, Work well in a team environment, Present a professional demeanor, Flexible, Reliable, Trustworthy, Confidential with all matters, Intermediate computer skills (Word, Excel, PowerPoint and Outlook)
Nice to Have
Experience troubleshooting business software products a plus, Knowledge of customer service principles and practices are a plus
What You'll Do.
Provide first level direct support
Respond promptly to inquiries
Become highly proficient with Acumatica product suite
Troubleshoot and analyze application issues
Solve problems over phone/chat/web meetings
Establish and maintain positive client relationships
Analyze customer business requirements
Analyze customer technical requirements
Deliver appropriate solutions
Provide continuing education to clients
Manage client technical service requests
Ensure timely resolution of customer issues
Escalate issues when necessary
Ensure clients receive responses within service levels
Communicate proactively with accounts
Reproduce and document client inquiries
Document reported problems
Provide feedback to R&D
Provide feedback to Professional Services
Share best practices with team members
Participate in individual projects
Participate in team projects
Document client inquiries
Document reported problems
Provide feedback to level II support
Provide feedback to R&D
Collaborate with cross-functional team members
Discuss customer issues
Create Knowledge Base articles
How You'll Work.
Team & Collaboration
Share best practices with team members; Participate in team projects; Collaborate with other cross-functional team members; Discuss customer issues and resolutions; Share best practices
Communication Scope
verbal communication skills; written communication skills; Communicate complicated concepts concisely; Communicate complicated concepts articulately
Full Job Description
Acumatica is a company on a mission. We are a leading innovator in cloud ERP (Enterprise Resource Planning) solutions with growing businesses worldwide. But don’t take our word for it—read what analysts like G2, IDC, Nucleus Research, and Info-Tech have to say about us. Acumatica is different by design and purposely built to help small and midsized companies thrive in today’s digital economy. Our industry-specific business management solution is engineered to address real-world needs—featuring intelligent workflows and market-leading usability that enable companies to manage risk, anticipate disruption, and seize new opportunities. Our principled business practices, growth-friendly licensing, and flexible deployment options put organizations in control of their own future. Acumatica is more than just a product—we are a community of partners, customers, and creators committed to elevating business performance. Our ecosystem is driven by collaboration, merging leading technology and real-world insights to put organizations control of their future. In May of 2025, Acumatica was acquired by Vista Equity Partners, a global investment firm focused on enterprise software, data and technology-enabled businesses. Acumatica’s culture is collaborative and high-energy. We are passionate about our product and our mission, and we are loyal to each other and our company. We value work/life balance, efficiency, simplicity, freakishly friendly customer service, and making a difference in the world. Acumatica offers exceptional professional and financial growth potential. To learn more about Acumatica’s mission, please visit: [http://www.acumatica.com.](http://www.acumatica.com./) As an Application Support Specialist, you will directly interact with our partners and customers ensuring the highest level of customer satisfaction through technical mentoring, coaching and consulting services, as well as acting as a client advocate to resolve issues, and to improve process and the applica
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