Vca Animal Hospitals
Veterinary Services
ERClientServiceRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“ER Client Service Representative at Vca Animal Hospitals. Skills: Client service, Animal husbandry, Pet care. Greet visitors. Answer telephones”
What You'll Achieve.
Exceed pet owner expectations
Industry & Context.
Second shift hours
What They're Looking For.
Must Have
Customer service functions, Performing phone triage, Presenting and explaining fees, Processing payments, Recommending products and services, Obtaining products and services, Answering questions regarding products, Educating clients on animal husbandry, Educating clients on non-medical pet care, Managing medical records, Managing charts, Managing reports, Managing correspondence, Hospital maintenance, Removal of animal waste, Ensuring facility is neat, Ensuring facility is clean
What You'll Do.
Answer questions regarding products
Answer questions regarding services
Educate clients on animal husbandry
Educate clients on non-medical pet care
Manage medical records
Manage correspondence
Perform hospital maintenance
Ensure facility is neat
Ensure facility is clean
How You'll Work.
Communication Scope
Answering telephones; Explaining fees; Answering questions
Full Job Description
Client Service Representative We are seeking an experienced Client Service Representative to join our team for second shift hours. We are an emergency facility open 24 hours Monday - Thursday, and 7a - 4p Friday - Sunday. At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations. We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets. Why We Need You: As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for: • Customer service functions, including: greeting visitors and answering telephones. • Performing phone triage • Presenting and explaining fees, including processing payments. • Recommending, selecting, and obtaining products and services, including prescriptions. • Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care/ • Managing medical records, charts, reports and correspondence. • Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside. **If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.** Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inven
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