Amazon UK Services Ltd.
Human Resources, hr
ERCaseManager
“ER Case Manager at Amazon UK Services Ltd.. Skills: ER Case Management, Employee Relations, Policy Application. Hear cases directly. Act as decision maker”
What You'll Achieve.
Ensure fair and consistent policy application; Ensure best possible associate experience; Ensure high quality case documentation; Ensure high quality case recording; Drive strategic outcomes; Implement targeted solutions through strategic action plans; Address key ER priorities
Industry & Context.
Root cause analysis
What They're Looking For.
Must Have
Bachelor's Degree or equivalent, Experience in Complex ER Case Management, Experience managing multiple disciplinary and grievance cases, Fluent in spoken and written English (C2)
Nice to Have
CIPD qualified, Good understanding of MS Office tools, Good understanding of HR information systems
What You'll Do.
Act as decision maker
Manage end-to-end employee relations cases
consistent handling of grievances
consistent handling of disciplinaries
consistent handling of appeals
Maintain compliance with employment law
Report insights to leadership
Implement targeted solutions
Leverage HR systems and data
Ensure data accuracy through audits
Combine employment law expertise with policy knowledge
Recommend policy improvements
Maintain accurate reporting for business reviews
Strengthen case management reporting
Identify trends for action plans
Create targeted action plans
Address key ER priorities
Work with legal stakeholders
Work with HR stakeholders
Work with other stakeholders
Utilize employee feedback
Drive continuous improvement
Maintain legal compliance of HR policies
Drive continuous improvement through standardization
Drive continuous improvement through best practice sharing
Partner with PXT to evaluate policy enhancements
Partner with PXT to track policy enhancements
Partner with PXT to implement policy enhancements
Simplify people practices
Embody and promote Amazon's Leadership Principles
Ensure dignity and respect in interactions
Align ER priorities with business objectives
Drive strategic outcomes
How You'll Work.
Team & Collaboration
Partner effectively with stakeholders; Support and advise team; Advise customers on complex ER cases; Partner with PXT; Work with legal; Work with HR; Work with other stakeholders
Communication Scope
Reporting insights; Business reviews
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