Company
ERCaseManagementSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“ER Case Management Specialist. Skills: ER Case Management, Employee Relations advisory, HR policy application, Employment legislation knowledge. Support the business with the management of employee relations cases, in line with relevant policies, procedures and regulatory requirements. Provide professional advice, support and guidance to managers and employees on a range of topics (including Disciplinary, Capability, Grievance and Sickness)”
What You'll Achieve.
Driving continuous improvement; Ensure consistency, risk mitigation, and governance across the ER case management framework
Industry & Context.
Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents
What They're Looking For.
Must Have
Practical HR generalist experience advising Line Managers on complex HR and ER issues in a commercial and pragmatic way, Proven experience in ER case management or ER advisory roles within a medium-to-large, complex organisation, understanding of Employee Relations issues and associated risks, Demonstrated ability to apply ER judgement in ambiguous and high‑impact scenarios, Good working knowledge of employment legislation and HR policy application, Influencing and stakeholder management capability, Excellent verbal and written communication skills, with the ability to convey clear advice and recommendations, Excellent analytical and data skills, including intermediate use of Excel, Ability to communicate clearly to ensure internal customers understand actions, recommendations, and required outcomes
Nice to Have
HR Business Partner or HR Generalist background with hands-on ER case management experience, Experience working in global, matrixed, and complex organisations, preferably within financial services, Experience analysing and interpreting complex data sets and trends, Demonstrated experience interpreting and implementing HR policies consistently
What You'll Do.
Support the business with the management of employee relations cases
in line with relevant policies
procedures and regulatory requirements
Provide professional advice
support and guidance to managers and employees on a range of topics (including Disciplinary
Grievance and Sickness)
Investigate matters where required
Provision of ER advice on a range of topics
including reviewing and drafting of documentation
advising on process as well as potential employment / legal risk
Supporting directly where required
often with senior complex
and regulatory matters
Investigations to resolve employee complaints
and disciplinary matters and guidance on the completion of these
supporting managers and employees as required
Employee relations policies and procedures development
aligning these to all applicable laws
regulations and the overall business strategy
Production and deployment of ER training in coordination with our control partners with a focus on prevention
Production and delivery of ER metrics
sharing insights with stakeholders on employee relations issues and trends
Provide specialist advisory support and coaching to People Leaders on a wide range of Employee Relations matters – this includes disciplinary
capability (including Performance Improvement Plans)
grievances including bullying & harassment and sexual harassment (POSH)) and related ER projects
How You'll Work.
Team & Collaboration
Partner with other functions and business areas; Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation; Coordinate team resources
Communication Scope
Excellent verbal and written communication skills, with the ability to convey clear advice and recommendations; Ability to communicate clearly to ensure internal customers understand actions, recommendations, and required outcomes; Guide and persuade team members and communicate complex / sensitive information
Full Job Description
# **Job Description** **Purpose of the role** To support the business with the management of employee relations cases, in line with relevant policies, procedures and regulatory requirements. This includes providing professional advice, support and guidance to managers and employees on a range of topics (including Disciplinary, Capability, Grievance and Sickness), and investigating matters where required. **Accountabilities** * Provision of ER advice on a range of topics, including reviewing and drafting of documentation, advising on process as well as potential employment / legal risk. Supporting directly where required, often with senior complex, and regulatory matters. * Investigations to resolve employee complaints, grievances, and disciplinary matters and guidance on the completion of these, supporting managers and employees as required. * Employee relations policies and procedures development, implementation, and maintenance, aligning these to all applicable laws, regulations and the overall business strategy. * Production and deployment of ER training in coordination with our control partners with a focus on prevention. * Production and delivery of ER metrics, sharing insights with stakeholders on employee relations issues and trends. **Analyst Expectations** * To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. * Requires in-depth technical knowledge and experience in their assigned area of expertise * Thorough understanding of the underlying principles and concepts within the area of expertise * They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. * If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are:
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