Company
ERCaseManagementSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“ER Case Management Specialist. Skills: ER case management, ER advice, Employee relations policies and procedures development, implementation, and maintenance, ER training production and deployment, ER metrics production and delivery. Support the business with the management of employee relations cases. Provide professional advice, support and guidance to managers and employees”
What You'll Achieve.
Take responsibility for operational effectiveness; Deliver on work that impacts the whole business function; Set objectives and coach employees in pursuit of those objectives; Appraisal of performance relative to objectives and determination of reward outcomes; Identify ways to mitigate risk; Develop new policies/procedures in support of the control and governance agenda; Take ownership for managing risk and strengthening controls in relation to the work done
Industry & Context.
Demonstrated ability to apply ER judgement in ambiguous and high‑impact scenarios; Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc). to solve problems creatively and effectively
What They're Looking For.
Must Have
Bachelor's degree
Nice to Have
HR Business Partner or HR Generalist background with hands-on ER case management experience, Experience working in global, matrixed, and complex organisations, preferably within financial services, Experience analysing and interpreting complex data sets and trends, Demonstrated experience interpreting and implementing HR policies consistently
What You'll Do.
Support the business with the management of employee relations cases
Provide professional advice
support and guidance to managers and employees
Investigate matters where required
Provision of ER advice on a range of topics
Reviewing and drafting of documentation
Advising on process as well as potential employment / legal risk
Supporting directly where required
often with senior complex
and regulatory matters
Investigations to resolve employee complaints
and disciplinary matters
Guidance on the completion of investigations
Supporting managers and employees with investigations
Employee relations policies and procedures development
Aligning policies to all applicable laws
regulations and the overall business strategy
Production and deployment of ER training
Production and delivery of ER metrics
Sharing insights with stakeholders on employee relations issues and trends
Provide specialist advisory support and coaching to People Leaders on a wide range of Employee Relations matters
and governance across the ER case management framework
How You'll Work.
Team & Collaboration
Collaborate closely with other functions/ business divisions; Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy; Coordinate and contribute to the achievement of the objectives of the organisation sub-function; Lead collaborative assignments and guide team members through structured assignments; Identify the need for the inclusion of other areas of specialisation to complete assignments; Identify new directions for assignments and/ or projects; Identifying a combination of cross functional methodologies or practices to meet required outcomes; Consult on complex providing advice to People Leaders to support the resolution of escalated issues
Communication Scope
Excellent verbal and written communication skills; Ability to convey clear advice and recommendations; Ability to communicate clearly to ensure internal customers understand actions, recommendations, and required outcomes; Communicate complex information
Full Job Description
# **Job Description** **Purpose of the role** To support the business with the management of employee relations cases, in line with relevant policies, procedures and regulatory requirements. This includes providing professional advice, support and guidance to managers and employees on a range of topics (including Disciplinary, Capability, Grievance and Sickness), and investigating matters where required. **Accountabilities** * Provision of ER advice on a range of topics, including reviewing and drafting of documentation, advising on process as well as potential employment / legal risk. Supporting directly where required, often with senior complex, and regulatory matters. * Investigations to resolve employee complaints, grievances, and disciplinary matters and guidance on the completion of these, supporting managers and employees as required. * Employee relations policies and procedures development, implementation, and maintenance, aligning these to all applicable laws, regulations and the overall business strategy. * Production and deployment of ER training in coordination with our control partners with a focus on prevention. * Production and delivery of ER metrics, sharing insights with stakeholders on employee relations issues and trends. **Assistant Vice President Expectations** * To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. * Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes * If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to
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