Company

ERCaseManagementSpecialist

₹11–18L ~AI est. Gurugram, India FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“ER Case Management Specialist. Skills: ER Case Management, Employee Relations, HR Advisory. Support business with management of employee relations cases. Provide professional advice, support and guidance to managers”

Industry & Context.

Problems you'll solve

Creative problem solving

Eligibility Requirements

UK shift, 12:30-9:30 PM

What They're Looking For.

Must Have

Practical ER Case management experience, Prior experience of practical ER case management or advisory on complex matters, Possess an understanding of issues affecting Employee Relations case management, Influencing and stakeholder management skills, Verbal and written communication skills, Bachelor's degree

Nice to Have

Experience managing HR/ER matters across UK, Experience of working in a highly matrixed organization, Solid appreciation of the importance of recognizing cultural and geographic sensitivities, Intermediate use of Excel

What You'll Do.

Support business with management of employee relations cases

Provide professional advice

support and guidance to managers

Investigate matters where required

Provide ER advice on a range of topics

Review and draft documentation

Advise on potential employment / legal risk

Support directly with senior complex

and regulatory matters

Investigate employee complaints

and disciplinary matters

Provide guidance on investigation completion

Support managers and employees with investigations

Develop employee relations policies and procedures

Implement employee relations policies and procedures

Maintain employee relations policies and procedures

Align policies to laws

regulations and business strategy

Share insights with stakeholders on employee relations issues

Consult on complex issues

Provide advice to People Leaders

Support resolution of escalated issues

Identify ways to mitigate risk

Develop new policies/procedures

Take ownership for managing risk

Strengthen controls in relation to work done

Perform work related to other areas

Understand how areas coordinate and contribute to objectives

Collaborate with other areas of work

Keep up to speed with business activity and

Engage in complex analysis of data

Solve problems creatively and effectively

Communicate complex information

Influence or convince stakeholders to achieve outcomes

Support ER Case Management activities

Provide specialist case management advice

Provide coaching to People Leaders

Drive resolution of Disciplinary cases

Drive resolution of Capability cases

Drive resolution of Grievance cases

How You'll Work.

Team & Collaboration

Control partners; People Leaders; Business aligned support areas

Communication Scope

Verbal communication; Written communication; Complex information communication

Full Job Description

# **Job Description** **Purpose of the role** To support the business with the management of employee relations cases, in line with relevant policies, procedures and regulatory requirements. This includes providing professional advice, support and guidance to managers and employees on a range of topics (including Disciplinary, Capability, Grievance and Sickness), and investigating matters where required. **Accountabilities** * Provision of ER advice on a range of topics, including reviewing and drafting of documentation, advising on process as well as potential employment / legal risk. Supporting directly where required, often with senior complex, and regulatory matters. * Investigations to resolve employee complaints, grievances, and disciplinary matters and guidance on the completion of these, supporting managers and employees as required. * Employee relations policies and procedures development, implementation, and maintenance, aligning these to all applicable laws, regulations and the overall business strategy. * Production and deployment of ER training in coordination with our control partners with a focus on prevention. * Production and delivery of ER metrics, sharing insights with stakeholders on employee relations issues and trends. **Assistant Vice President Expectations** * Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. * Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. * Take ownership for managing risk and strengthening controls in relation to the work done. * Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. * Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. * Engage in complex analys

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