Epicurean Hotel
EpicureanHotelFrontDeskSupervisor
“Epicurean Hotel Front Desk Supervisor at Epicurean Hotel. Skills: Guest service, Front desk operations, Staff supervision. Oversee daily front desk operations. Ensure seamless check-in experiences”
What You'll Achieve.
Achieve departmental goals; Achieve revenue management goals; Achieve guest satisfaction metrics
Industry & Context.
Resolve guest concerns; Problem-solving
Ability to sit or stand, Ability to bend, Ability to lift and pull 50 lbs, Ability to communicate clearly, Corrected vision to normal range, Work long hours
What They're Looking For.
Must Have
High school diploma or equivalent, 1-2 years front desk experience, Leadership skills, Communication skills, Proficiency in hotel property management systems, Ability to handle high-pressure situations, Resolve guest concerns professionally, Organizational abilities, Multitasking abilities, Capability to move quickly, Work in a fast-paced environment, Flexibility to work various shifts
Nice to Have
College degree in Hospitality Management, Previous supervisory experience
What You'll Do.
Oversee daily front desk operations
Ensure seamless check-in experiences
Ensure seamless check-out experiences
Assist guests with inquiries
Assist guests with special requests
Assist guests with complaints
Ensure prompt resolution of complaints
Ensure professional resolution of complaints
Maintain high customer service
Anticipate guest needs
Exceed guest expectations
Monitor room availability
Coordinate with housekeeping
Coordinate with other departments
Enforce hotel policies
Enforce hotel procedures
Maintain flexibility for guest satisfaction
Supervise front desk agents
Train front desk agents
Mentor front desk agents
Ensure service consistency
Ensure policy adherence
Conduct daily briefings
Provide updates on occupancy
Provide updates on special events
Provide updates on VIP arrivals
Assist in shift coverage
Assist in performance evaluations
Foster a positive work environment
Encourage professional growth
Handle cash transactions
Reconcile daily deposits
Ensure adherence to financial procedures
Assist in managing front office inventory
Monitor online reviews
Respond to online reviews
Monitor guest feedback
Respond to guest feedback
Monitor internal reports
Respond to internal reports
Support departmental goals
Achieve revenue management goals
Achieve guest satisfaction goals
Assist with other duties
How You'll Work.
Team & Collaboration
Front desk associates; Housekeeping; Other departments; Front Office Manager
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