EpicSupportAnalystII,ResoluteHBPB

We are so glad you are interested in joining Sutter Health! **Organization:** SHSO-Sutter Health System Office-Valley **Position Overview:** Plays a pivotal role in ensuring exceptional customer satisfaction. The front line of our customer support, troubleshooting issues, providing technical expertise, triaging issues, and delivering top-notch solutions to enhance the customer experience. **Job Description** : **EDUCATION:** _Equivalent experience will be accepted in lieu of the required degree or diploma._ * Associate's degree in Computer Science, Information Technology, or related field ** _CERTIFICATION & LICENSURE_** * Epic Resolute Hospital (HB) and Professional Billing (PB) certification within 6 months of hire **TYPICAL EXPERIENCE:** * 1 year recent relevant experience **Job Shift:** Days **Schedule:** Full Time **Shift Hours:** 8 **Days of the Week:** Monday - Friday **Weekend Requirements:** As Needed **Benefits:** Yes **Unions:** No **Position Status:** Non-Exempt **Weekly Hours:** 40 **Employee Status:** Regular Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans. Pay Range is $37.68 to $56.52 / hour _The compensation range may vary based on the geographic location where the position is filled. Total compensation considers multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package._