Dell Medical School
Healthcare
EpicApplicationAnalystPatientExperience
“Epic Application Analyst - Patient Experience at Dell Medical School. Skills: Epic Ambulatory, Patient Experience, Clinical Informatics. Design, build, configure, test clinical information systems. Oversee maintenance of clinical information systems”
Industry & Context.
Break/Fix escalation; Problem resolution; Troubleshoot issues
Maintain current certification for primary EHR module(s), Criminal history background check
What They're Looking For.
Must Have
Active Epic Certification or Accreditation (considered) in relevant Core application (Epic Ambulatory / MyChart / Hello World), Bachelor's degree in Information Technology, Computer Science, or a related field, 3-4 years of relevant experience in healthcare IT or Epic systems, Two years’ experience and proven success in information systems implementation, development and support within a large-scale healthcare organization, Related professional experience supporting clinical, ancillary, or business environments, Knowledge of clinical information systems, clinical informatics, data management and administration
Nice to Have
ITIL Foundation certification, Active Epic Certification, Accreditation, or Proficiency in related applications, Master's degree in Information Technology, Computer Science, or a related field, 5-7 years of relevant experience, Demonstrated experience as a major participant in an EHR configuration
What You'll Do.
test clinical information systems
Oversee maintenance of clinical information systems
Serve as liaison between business operations and providers
Support end-users remotely and in-person
Resolve incoming tickets
Coordinate system fixes with vendors
Coordinate deployment of application changes
How You'll Work.
Team & Collaboration
Liaison between business operations and providers; Collaborate with technical colleagues; Work with senior staff and managers
Process & Methodology
Project objectives, Change management
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