EpicAnalystIII

**Posting Date** 06/10/2026 330 Libbey Industrial PkwySte 900, Weymouth, Massachusetts, 02189-3122, United States of America GENERAL PURPOSE OF THE JOB An Epic Analyst III works to build and support one or more Epic modules for live and implementing customers. This individual will work with clinical, administrative, and revenue cycle users to support nephrology practices using the Epic CKD product by performing day-to-day maintenance of the Epic system, enhancement build, and new implementation build. This person will use their knowledge and experience to solve new problems with technology and should be self-disciplined and able to thrive in a primarily remote environment. An Epic Analyst III is responsible for solving complex problems from various types of users, in addition to day-to-day and implementation support. This person will use their experience and knowledge to provide best practice recommendations. General Information about the Epic CKD Team: DaVita Physicians Solutions has established a partnership with Epic, the market leader in Electronic Health Records (EHRs), with the goal of maximizing physician satisfaction and improving the quality outcomes of Chronic Kidney Disease (CKD) patients. The tools and support the team delivers are used by nephrology practices to manage CKD patient populations in promoting better outcomes and interoperability, while improving physician experience and aiding in revenue cycle practice management. DaVita Physician Solutions CKD EHR by Epic, is offered to nephrology practices that are independently owned and operated. Many of these practices are smaller than typical Epic customers and value independence while leveraging the best available industry technology. ESSENTIAL DUTIES & RESPONSIBILITIES Incident and request resolution * Monitor ServiceNow for incidents and requests assigned to team * Follow-up with requesters as needed for additional information * Update status and document notes and resolution * Manage team-owned wo