Johnson Controls
thermal management, mission-critical building systems, energy efficiency, and decarbonization
EOCSolutionLeadChillers
Neural analysis suggests this role is
optimal for Mid+ candidates.
“EOC Solution Lead Chillers at Johnson Controls. Skills: Remote Chiller Diagnostics, Refrigeration Specialist, virtual refrigeration and chiller services. Review the Connected Equipment Portal, analyse performance data and produce reports and recommendations for customers and internal teams. Diagnose complex refrigeration and chiller systems remotely and on site”
What You'll Achieve.
delivering advanced virtual refrigeration and chiller services across the UK; help customers use energy more productively; reduce carbon emissions; operate with the precision and resilience required in rapidly expanding industries
Industry & Context.
Ability to resolve complex technical issues
Willingness to travel within the UK
What They're Looking For.
Must Have
Solid experience diagnosing, maintaining and troubleshooting refrigeration and chiller systems, Ability to resolve complex technical issues and engage confidently with customers, Good IT skills and confidence using digital platforms and apps, Willingness to travel within the UK
Nice to Have
Experience with remote or virtual diagnostics, Knowledge of vibration, oil, refrigerant or motor current analysis, Exposure to AI- or data-driven maintenance solutions, Training or mentoring experience
What You'll Do.
Review the Connected Equipment Portal
analyse performance data and produce reports and recommendations for customers and internal teams
Diagnose complex refrigeration and chiller systems remotely and on site
advanced and innovative refrigeration services
proactive and predictive maintenance activities
including detailed troubleshooting
Provide feedback on chiller serviceability and Connected Equipment Portal functionality
Collaborate with field service teams and support the connection and commissioning of refrigeration systems
Develop area-specific playbooks for virtual service delivery
Advise customers using system data and site assessments
retrofits and improvements
Support sales teams with technical recommendations
Communicate clearly with internal and external stakeholders to ensure high customer satisfaction
Coordinate with local support centres when issues arise
Plan and deliver training on virtual chiller diagnostics and digital tools
Contribute to the OpenBlue platform roadmap and continuous improvement initiatives
How You'll Work.
Team & Collaboration
Working closely with an international team of Solution Engineers; Collaborate with field service teams; Communicate clearly with internal and external stakeholders; Coordinate with local support centres
Communication Scope
Communicate clearly with internal and external stakeholders
Full Job Description
**EOC Solution Lead Chillers** **What You Will Do** As a **Remote Chiller Diagnostics / Refrigeration Specialist** , you will play a key role in delivering advanced virtual refrigeration and chiller services across the UK. You will build strong customer relationships by deeply understanding our HVAC service model and each customer’s specific operational needs. Working closely with an international team of Solution Engineers, you will support preventive, proactive and predictive maintenance strategies while helping shape the future of digital services, including artificial intelligence and machine learning–enabled diagnostics. The role involves regular customer interaction, remote analysis and on-site engagement when required. **What We Offer** • Competitive salary plus bonus plan • 25 days annual leave plus bank holidays • Pension scheme • Private healthcare and Life insurance • Employee Assistance Programme • Employee referral scheme • Employee discounts • Cycle to Work scheme • Discounts on Johnson Controls products • Ongoing training and career development opportunities • Supportive, collaborative and safety-driven culture **How You Will Do It** • Review the Connected Equipment Portal, analyse performance data and produce reports and recommendations for customers and internal teams • Diagnose complex refrigeration and chiller systems remotely and on site • Deliver virtual, advanced and innovative refrigeration services • Carry out preventive, proactive and predictive maintenance activities, including detailed troubleshooting • Provide feedback on chiller serviceability and Connected Equipment Portal functionality • Collaborate with field service teams and support the connection and commissioning of refrigeration systems • Develop area-specific playbooks for virtual service delivery • Advise customers using system data and site assessments, proposing upgrades, retrofits and improvements • Support sales teams with technical recommendations • Communicate clearly wit
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