EnvironmentEngineer

## Description Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.   We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it?     ## You will be part of Technical Services – providing support for Environment support cases relating to our technology, which have been raised by our customers globally. You will be highly analytical and will be an excellent problem solver with the ability to discover not only the problem but also the root cause. You will have excellent Technical/Application skills/in-depth Keyloop product knowledge and will be an outstanding communicator, working as part of a team to deliver concise communication to our customers and resolution of their cases. You will utilize your skills to discover opportunities to reduce or prevent issues from happening and improve customer self - help. This is an excellent role for someone who has a thirst to learn and enjoys challenging their own thinking, A flexible approach in terms of embracing new working practices and times is essential. ## Ensure cases are accurately investigated and ensure the cause and the symptom of problems are identified and resolved. Analyzing and resolving complex product issues, using analytical or technical skills Responding with empathy to customers, dealing with their needs, and acknowledging their operational pressures and deadlines Developing your own skills whilst also guiding, advising, and coaching both colleagues and customers on issue and problem resolution Documenting solu