New Era Technology
EntryLevelSupportEngineer
“Entry Level Support Engineer at New Era Technology. Skills: IT support, Customer service, Troubleshooting. Respond to client inquiries and provide technical support via various channels (phone, email, chat, etc.). Diagnose and troubleshoot technical issues reported by clients.”
What You'll Achieve.
Deliver excellent customer service
Industry & Context.
Prioritize and troubleshoot technical problems
Local travel across Wellington, Must be a NZ Citizen or hold permanent residency, Must have a NZ Driver's License (Full or Restricted), No company vehicle provided
What They're Looking For.
Must Have
NZ Citizen or hold permanent residency, NZ Driver's License (Full or Restricted)
Nice to Have
Practical technical knowledge in supporting and implementing: - Windows 11 - Windows Server 2022 - Azure Active Directory - Firewalls (FortiGate) - Switching (Ruckus, HP, Allied Telesis) - Wireless (Ruckus, Aruba/HP, Aerohive) - Printers/Copiers
What You'll Do.
Respond to client inquiries and provide technical support via various channels (phone
Diagnose and troubleshoot technical issues reported by clients.
Document and track client issues using a ticketing system.
Escalate unresolved issues to appropriate teams and follow up until resolution.
Stay up to date with product knowledge and industry trends to provide accurate and timely support.
Complete daily timesheets
How You'll Work.
Team & Collaboration
Collaborate with cross-functional teams to resolve complex issues.
Communication Scope
Effectively communicate with non-technical users
Applying for this Entry Level Support Engineer role?
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ANONYMOUS · UNFILTERED
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