New Era Technology
Technology
EntryLevelSupportEngineer
“Entry Level Support Engineer at New Era Technology. Skills: IT support, Customer service, Troubleshooting. Respond to client inquiries. Provide technical support”
What You'll Achieve.
Deliver excellent customer service
Industry & Context.
Troubleshoot technical problems
Travel between sites, 38 hour working week
What They're Looking For.
Must Have
NZ Citizen or permanent residency, NZ Driver's License (Full or Restricted)
Nice to Have
Practical technical knowledge in supporting and implementing Windows 11, Practical technical knowledge in supporting and implementing Windows Server 2022, Practical technical knowledge in supporting and implementing Azure Active Directory, Practical technical knowledge in supporting and implementing Firewalls (FortiGate), Practical technical knowledge in supporting and implementing Switching (Ruckus, HP, Allied Telesis), Practical technical knowledge in supporting and implementing Wireless (Ruckus, Aruba/HP, Aerohive), Practical technical knowledge in supporting and implementing Printers/Copiers, Based near South Taranaki / Hawera
What You'll Do.
Respond to client inquiries
Provide technical support
Diagnose technical issues
Troubleshoot technical issues
Document client issues
Escalate unresolved issues
Stay up to date with product knowledge
Stay up to date with industry trends
Complete daily timesheets
How You'll Work.
Team & Collaboration
Collaborate with cross-functional teams
Communication Scope
Communicate with non-technical users
Applying for this Entry Level Support Engineer role?
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