New Era Technology
Technology
EntryLevelSupportEngineer
“Entry Level Support Engineer at New Era Technology. Skills: IT support, Customer service, Troubleshooting. Respond to client inquiries. Provide technical support”
What You'll Achieve.
Deliver excellent customer service
Industry & Context.
Troubleshoot technical problems
Travel between sites, Flexibility required
What They're Looking For.
Must Have
NZ Citizen or permanent residency, NZ Driver's License
Nice to Have
Practical technical knowledge in supporting and implementing Windows 11, Practical technical knowledge in supporting and implementing Windows Server 2022, Practical technical knowledge in supporting and implementing Azure Active Directory, Practical technical knowledge in supporting and implementing FortiGate Firewalls, Practical technical knowledge in supporting and implementing Ruckus Switching, Practical technical knowledge in supporting and implementing HP Switching, Practical technical knowledge in supporting and implementing Allied Telesis Switching, Practical technical knowledge in supporting and implementing Ruckus Wireless, Practical technical knowledge in supporting and implementing Aruba/HP Wireless, Practical technical knowledge in supporting and implementing Aerohive Wireless, Practical technical knowledge in supporting and implementing Printers/Copiers
What You'll Do.
Respond to client inquiries
Provide technical support
Diagnose technical issues
Troubleshoot technical issues
Document client issues
Escalate unresolved issues
Stay up to date with product knowledge
Stay up to date with industry trends
Complete daily timesheets
How You'll Work.
Team & Collaboration
Cross-functional teams
Communication Scope
Communicate with non-technical users
Applying for this Entry Level Support Engineer role?
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- Create a Greenhouse profile before applying — it saves time across multiple applications.
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- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
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ANONYMOUS · UNFILTERED
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