ComplyRight, Inc.
EntryLevelAccountManager
“Entry Level Account Manager at ComplyRight, Inc.. Skills: Account Management, Customer Service, Client Relationship Management. Develops working relationships with assigned clients using a variety of resources and techniques including customer quarterly calls, in-depth account analysis and proactive touches on all areas of business.. Responsible for customer satisfaction, maintaining customer communication, the overall management of the customer relationship, and customer retention activities.”
What You'll Achieve.
Ensure customers are properly serviced; Ensure projects are properly executed; Ensure all operational arrangements are in place to service assigned accounts; Act as the customers’ most helpful partner; Ensure operational efficiency; Ensure a synchronized customer experience; Continuous improvement and growth of partnership
Industry & Context.
Ability to analyze and solve problems using learned techniques and tools; problem-solving skills
Candidates must be authorized to work in the United States without the need for employer sponsorship.
What They're Looking For.
Must Have
1+ years of experience in Customer Service, Account Management, or a related proven service and account management experience with Fortune 500 and/or 1000 accounts preferred, Superior account management skills and ability to effectively interact within all levels of an organization, Communicates ideas both verbally and in written form in a clear, concise, and professional manner, Self-motivated and detail-oriented, entrepreneurial attitude and excellent work ethic, High proficiency in MS Office applications and experience using a CRM tool, Ability to analyze and solve problems using learned techniques and tools, Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally, Organizational and time management skills, problem-solving skills
Nice to Have
Experience with legal/HR-related business activities preferred
What You'll Do.
Develops working relationships with assigned clients using a variety of resources and techniques including customer quarterly calls
in-depth account analysis and proactive touches on all areas of business.
Responsible for customer satisfaction
maintaining customer communication
the overall management of the customer relationship
and customer retention activities.
Coordinates with customer contacts
relationship managers
and other appropriate areas to ensure customers are properly serviced
projects are properly executed
and all operational arrangements are in place to service assigned accounts.
Effectively understand customer expectations and employ best practices associated with problem solving
proactive account management
presentation of additional offerings and cross-functional teamwork to ensure we act as the customers’ most helpful partner.
Keeps abreast of new products/services and changes to existing products/services.
Identifies additional opportunities to provide more products and services to meet customers’ needs.
Oversee maintenance and facilitation of contract terms
etc. for team-shared accounts.
conduct periodic billing reviews
write-offs and payments are properly applied
and work with assigned accounts to resolve billing questions.
Report on progress and status of assigned accounts making recommendations on continuous improvement and growth of partnership.
Share account insights with the team overall to optimize systems
service levels and development resources and opportunities.
Work closely with the Manager of National Account Services
and other internal departments to ensure operational efficiency and a synchronized customer experience.
Other related duties are assigned as needed.
How You'll Work.
Team & Collaboration
Coordinates with customer contacts, relationship managers, and other appropriate areas to ensure customers are properly serviced, projects are properly executed, and all operational arrangements are in place to service assigned accounts.; Employ best practices associated with cross-functional teamwork to ensure we act as the customers’ most helpful partner.; Share account insights with the team overall to optimize systems, service levels and development resources and opportunities.; Work closely with the Manager of National Account Services, Systems Manager, and other internal departments to ensure operational efficiency and a synchronized customer experience.; Establish and maintain effective working relationships both internally as well as externally.
Communication Scope
Communicates ideas both verbally and in written form in a clear, concise, and professional manner
Applying for this Entry Level Account Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about ComplyRight, Inc.?
Real rants from real employees. Read before you apply.