EnterpriseTechnicalSupportEngineer

Property intelligence is reshaping how the world understands the built environment, and Nearmap is driving that. We put powerful aerial imagery, AI-driven analytics, and geospatial tools into the hands of the people who plan, build, insure, and govern the places we all live and work. Our technology turns property uncertainty into decisive action, and our culture brings out the best in the people who build it. We move fast, we care about craft, and we're proud of what we're building. If you're energized by turning hard problems into real-world impact, we'd love to meet you Fully Remote - PST We are seeking an Enterprise Technical Support Engineer with strong experience in API support, integrations, and custom technical solutions, ideally within the Insurance domain. This role is critical in supporting enterprise customers who rely on APIs, data integrations, and custom-built workflows. You will act as a technical expert and liaison, helping customers design, troubleshoot, and optimize their integrations while delivering a high-touch, white-glove support experience. Operating effectively in a global support model, partnering with teams and customers across multiple time zones, including Australia You will work cross-functionally with Product, Engineering, and Sales to ensure our platform integrates seamlessly into customer ecosystems and delivers maximum value. Key Responsibilities * Serve as the primary technical point of contact for enterprise customers leveraging APIs and integrations * Troubleshoot and resolve API-related issues, including authentication, performance, data discrepancies, and errors * Support custom integrations and customer-built solutions, diagnosing issues across systems and services * Manage and prioritize complex support cases, with a focus on integration and data flow challenges * Collaborate with Engineering to escalate, reproduce, and resolve bugs in APIs and custom implementations * Provide technical guidance and best practices for API usa