Waystar
Healthcare
EnterpriseTechnicalSupportAnalyst
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Enterprise Technical Support Analyst at Waystar. Skills: Client support, Troubleshooting, Communication. Answer incoming calls and/or web cases. Make outbound calls to clients”
What You'll Achieve.
Ensure timely resolution; Resolve issues in a timely and self-sufficient manner; Meet and exceed individual, and team, goals and metrics
Industry & Context.
Troubleshooting skills; Analytical skills; Critical thinking skills
What They're Looking For.
Must Have
Exceptional client service skill, Technically savvy, excellent troubleshooting and analytical skills, Demonstrated knowledge of Microsoft applications (Outlook, Work, Excel), Acts as a self-starter, uses critical thinking skills regularly, Professional, effective, and clear communication skills, Comfortable with de-escalating client issues and temperament, Team Player
Nice to Have
4-year bachelor’s degree, Experience working in healthcare, whether it be medical billing, coding, administration, etc. or experience in revenue cycle management or technology support company, Working knowledge of EDI files
What You'll Do.
Answer incoming calls and/or web cases
Make outbound calls to clients
Respond to case comments
Documents support cases thoroughly
Identify client concerns
Engage appropriate internal resources
Use resources to resolve issues
Communicates well within department
Strives to meet and exceed goals
Abides by phone schedule
Demonstrate professionalism
Performs other duties
How You'll Work.
Team & Collaboration
Communicates well with other departments; Work with others towards a common purpose/goal; Create alliances with clients, partners, and fellow employees
Communication Scope
Professionalism in communicating with clients both written and verbally; Professional, effective, and clear communication skills
Full Job Description
**ABOUT THIS POSITION** We are looking for a Enterprise Technical Support Analyst who is passionate, curious, and joyfully optimistic. The Enterprise Technical Support Analyst serves as a front-line support contact for Waystar’s most strategic clients. The Enterprise Technical Support Analyst provides support to our clients for simple, urgent, and/or complex issues. This is accomplished by handling support inquiries either by phone or by our web portal. The ideal candidate understands the importance of professionalism when working with high profile clients and can prioritize tasks with the needed sense of urgency. **WHAT YOU 'LL DO** * Answer incoming calls and/or web cases from our most strategic clients. * Make outbound calls as needed to clients to resolve support cases. * Respond to case comments from our web portal to support our clients. * Documents support cases thoroughly, showing research steps and resolution. * Identify client concerns and engage appropriate internal resources to ensure timely resolution. * Use resources to resolve issues in a timely and self-sufficient manner. * Communicates well within department and with other departments. * Strives to meet and exceed individual, and team, goals and metrics. * Abides by phone schedule to ensure enough coverage for our clients. * Ability to demonstrate professionalism in communicating with clients both written and verbally. * Performs other duties and/or projects as assigned by management within the area of responsibility and control **WHAT YOU 'LL NEED** * 4-year bachelor’s degree preferred * Experience working in healthcare, whether it be medical billing, coding, administration, etc. or experience in revenue cycle management or technology support company is preferred. Exceptional client service skill * Technically savvy with excellent troubleshooting and analytical skills * Working knowledge of EDI files is a bonus. * Demonstrated knowledge of Microsoft applications (Outlook, Work, Excel) * Acts as a s
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