Figma
Technology
EnterpriseSupportSpecialist,KoreanSpeaking
“Enterprise Support Specialist, Korean Speaking at Figma. Skills: Enterprise support, Technical troubleshooting, Customer relations. Develop product expertise. Understand customer journey”
Industry & Context.
Issue diagnosis; Solution determination; Troubleshooting
Attend in person onboarding
What They're Looking For.
Must Have
3+ years Support experience, Technical SaaS product support, Enterprise customer support, Troubleshoot SAML/SSO, Troubleshoot SCIM configurations, System administration experience, Fluency in Korean, Fluency in English
Nice to Have
Experience with Adobe XD, Experience with Sketch, Experience with Framer, Familiarity with AI concepts
What You'll Do.
Develop product expertise
Understand customer journey
Diagnose sophisticated inquiries
Interact with customers daily
Take ownership of cases
Guide organizations through configurations
Address technical issues
Ensure successful account setup
Present cases for development
Present cases for automation
Act as point of contact
Engage appropriate partners
Own communication to resolution
Communicate insights to teams
Advocate for bug fixes
Advocate for process improvements
Advocate for feature enhancements
Engage in pilot programs
Experiment for efficient approaches
Identify efficient interaction approaches
How You'll Work.
Team & Collaboration
Partner with Sales; Collaborate with internal partners; Work cross-functionally; Partner with Product Support Operations
Applying for this Enterprise Support Specialist, Korean Speaking role?
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- Create a Greenhouse profile before applying — it saves time across multiple applications.
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- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about Figma?
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