Five9
cloud contact center software
EnterpriseSolutionConsultant–PartnerSolutions
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Enterprise Solution Consultant – Partner Solutions at Five9. Skills: technical sales, solution consulting, partner enablement, enterprise architecture. Support Five9’s strategic resell partners by helping them position, sell, and design cloud contact center solutions for enterprise customers. Act as a trusted advisor across partner-led sales cycles, helping translate business needs into clear Five9 solution designs, demos, and technical guidance”
Industry & Context.
Willingness to travel for partner, customer, and Five9 events
What They're Looking For.
Must Have
Ability to explain complex technical concepts clearly to technical and non-technical audiences, Experience with solution consulting, technical sales, implementation, architecture, or partner enablement, Familiarity with contact center, telephony, CRM, cloud, AI, or integration technologies, Confidence delivering demos, presentations, training, and workshops, collaboration, organization, and follow-through, Curiosity, ownership, and a practical builder mindset, Willingness to travel for partner, customer, and Five9 events
Nice to Have
Five9, CCaaS, telecom, or contact center experience, Salesforce administration or CRM integration experience, Google Cloud, AI, automation, or conversational AI exposure, Zendesk or ServiceNow experience, Implementation, configuration, or hands-on technical delivery experience
What You'll Do.
Support Five9’s strategic resell partners by helping them position
and design cloud contact center solutions for enterprise customers
Act as a trusted advisor across partner-led sales cycles
helping translate business needs into clear Five9 solution designs
and technical guidance
Serve as a technical advisor for strategic partner-led sales opportunities
and technical workshops
Help partners and customers understand Five9 capabilities
and CCaaS architecture
Support solution validation
and implementation planning
Train and enable partners on Five9 products
and solution patterns
Create partner-facing enablement materials
and technical guidance
Share partner and customer feedback with Product
Collaborate across Five9 teams to improve partner readiness and deal execution
How You'll Work.
Team & Collaboration
Collaborate across Five9 teams to improve partner readiness and deal execution; Share partner and customer feedback with Product, Engineering, Marketing, Sales, and Services
Communication Scope
Ability to explain complex technical concepts clearly to technical and non-technical audiences; Confidence delivering demos, presentations, training, and workshops
Full Job Description
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. The Enterprise Solution Consultant supports Five9’s strategic resell partners by helping them position, sell, and design cloud contact center solutions for enterprise customers. This role blends technical sales, solution consulting, partner enablement, and enterprise architecture. The SC acts as a trusted advisor across partner-led sales cycles, helping translate business needs into clear Five9 solution designs, demos, and technical guidance. What You’ll Do Serve as a technical advisor for strategic partner-led sales opportunities. Lead discovery, demos, presentations, and technical workshops. Help partners and customers understand Five9 capabilities, integrations, AI, telephony, and CCaaS architecture. Support solution validation, proof-of-concepts, and implementation planning. Train and enable partners on Five9 products, features, best practices, and solution patterns. Create partner-facing enablement materials, demo flows, and technical guidance. Share partner and customer feedback with Product, Engineering, Marketing, Sales, and Services. Collaborate across Five9 teams to improve partner readiness and deal execution. What You’ll Bring Strong customer and partner presence. Ability to explain complex technical concepts clearly to technical and non-technical audiences. Experience with solution consulting, technical sales, implementation, architecture, or partner enablement. Familiarity with contact center, telephony, CRM, cloud, AI, or integration technologies. Confidence delivering demos, presentations, training, and workshops. Strong collab
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