OpenAI
Marketing
EnterpriseRelationshipManager,CustomerMarketing
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“Enterprise Relationship Manager, Customer Marketing at OpenAI. Skills: Customer advocacy, Executive programs, Relationship management. Build prioritized portfolio of enterprise customer relationships. Manage prioritized portfolio of enterprise customer relationships”
What You'll Achieve.
Turn customer outcomes into credible proof points; Turn customer outcomes into business impact
Industry & Context.
What They're Looking For.
Must Have
7+ years of experience in customer marketing, 7+ years of experience in customer advocacy, 7+ years of experience in executive customer programs, 7+ years of experience in customer advisory boards, 7+ years of experience in strategic partnerships, 7+ years of experience in enterprise account leadership, Direct experience supporting Fortune 500 customers, Direct experience supporting global enterprise customers, Credible with C-suite customer stakeholders, Composed with C-suite customer stakeholders, Credible with senior internal executives, Composed with senior internal executives, Credible with cross-functional partners, Composed with cross-functional partners, High-trust environments experience, Balance customer trust with business needs, High bar for accuracy, Judgment about strategic opportunities, Influence across Sales, CS, PMM, Comms, Legal, Events, Creative, Manage multiple customer workstreams, Manage workstreams with urgency
What You'll Do.
Build prioritized portfolio of enterprise customer relationships
Manage prioritized portfolio of enterprise customer relationships
Identify customers with outcomes
Identify customers with executive sponsorship
Identify customers for references
Identify customers for events
Identify customers for storytelling
Identify customers for co-marketing
Create account-level advocacy plans
Support executive customer programs
Scale executive customer programs
Serve as trusted point of coordination
Coordinate through advocacy processes
Coordinate through approval processes
Coordinate through publication processes
Partner across Enterprise Marketing
Partner across Events
Partner across Product Marketing
Partner across Communications
Partner across Creative
Prepare customer stakeholders
Connect executive customer moments to advocacy
Connect executive customer moments to proof
Build repeatable processes for relationship tracking
Build repeatable processes for executive programming
Build repeatable processes for customer readiness
Build repeatable processes for approvals
Build repeatable processes for advocacy follow-through
How You'll Work.
Team & Collaboration
Partner with GTM; Partner with Customer Success; Partner with Enterprise Marketing; Partner with Events; Partner with Product Marketing; Partner with Communications; Partner with Legal; Partner with Product; Partner with executives; Partner with Creative
Communication Scope
Storytelling; Proof points
Full Job Description
About the Team The Customer Marketing team showcases real-world customer outcomes through storytelling, proof, and structured advocacy programs. We partner closely with GTM, Product Marketing, Communications, Creative, Events, Legal, and regional teams to bring customer impact to life. Enterprise customer relationships are a core part of this motion. Strong relationship management helps OpenAI identify high-quality customer advocates, build trust with senior stakeholders, and turn customer outcomes into credible proof points across sales, events, campaigns, and executive moments. About the Role As an Enterprise Relationship Manager on the Customer Marketing team, you will own and grow relationships with strategic enterprise and Fortune 500 customers who can participate in advocacy, references, storytelling, events, customer executive programs, and C-suite co-marketing. You will partner with Enterprise Marketing, Events, GTM, Product Marketing, Communications, Legal, Product, and executives to identify executive customer-program opportunities, prepare C-suite stakeholders, navigate sensitive approvals, and turn customer advisory and co-marketing moments into broader advocacy, proof, and business impact. This role is expected to be based in San Francisco, CA, and three days a week in office. In this role, you will: - Build and manage a prioritized portfolio of enterprise customer relationships for customer marketing and advocacy. - Identify customers with strong outcomes, executive sponsorship, and readiness for references, events, storytelling, and co-marketing. - Create account-level advocacy plans in partnership with GTM and Customer Success teams. - Support and scale executive customer programs, including customer selection, stakeholder preparation, programming, follow-up, and feedback loops. - Serve as a trusted point of coordination for customer stakeholders through advocacy, approval, and publication processes. - Partner across Enterprise Marketing, Events, GTM
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