C3EL
EnterpriseOperationsCenterSpecialist-Junior
Neural analysis suggests this role is
optimal for Entry candidates.
“Enterprise Operations Center Specialist - Junior at C3EL. Skills: Enterprise Operations Center, System Monitoring, Incident Resolution. Perform day-to-day activities to monitor systems for events or alerts. Coordinate and manage resolutions of events and alerts”
What You'll Achieve.
maintaining continuous visibility and availability of enterprise infrastructure and services
Industry & Context.
problem identification; resolution coordination
Ability to Obtain Public Trust clearance, U. S. Citizenship, Work at Department of Transportation (DOT) Headquarters’ Building, EOC operates 24x7x365
What They're Looking For.
Must Have
U. S. Citizenship, Ability to attain a Public Trust clearance, 2 years of related experience providing technical support to an enterprise operation center, monitoring and managing enterprise systems and networks using advanced technologies and tools
Nice to Have
Familiarity with ServiceNow and other enterprise ITSM/monitoring platforms, Networking knowledge: routing, switching, and VPNs, ITIL-based incident and change management experience, Experience managing vendor escalations and maintaining SLAs, ITIL Foundation, CompTIA Network+/Security+, CCNA/CCNP, SANS/GIAC or equivalent
What You'll Do.
Perform day-to-day activities to monitor systems for events or alerts
Coordinate and manage resolutions of events and alerts
Monitor and identify problem areas
Coordinate resolutions for identified problems
Apply fundamental concepts
and procedures on technical assignments
Full Job Description
Overview: Job Title: Enterprise Operations Center Specialist - Junior Security Clearance: Ability to Obtain Public Trust Location: Washington, D. C. (Due to the nature of the work and contract requirements, U. S. Citizenship is required.) Description: C3EL is seeking a Enterprise Operations Center (EOC) Specialist to support our mission in Washington, D.C., at the Department of Transportation (DOT) Headquarters’ Building. The EOC operates 24x7x365, including all Federal Holidays, and is responsible for maintaining continuous visibility and availability of enterprise infrastructure and services. Responsibilities will include, but not be limited to: Performs day-to-day activities required to monitor systems for events or alerts. Coordinates and manages the resolutions of events and alerts. Monitors and identifies problem areas and coordinates resolutions. Applies fundamental concepts, processes, practices, and procedures on technical assignments. Minimum Qualifications: U. S. Citizenship, with ability to attain a Public Trust clearance. Must have a minimum of 2 years of related experience providing technical support to an enterprise operation center, monitoring and managing enterprise systems and networks using advanced technologies and tools. Desired Qualifications: Familiarity with ServiceNow and other enterprise ITSM/monitoring platforms. Networking knowledge: routing, switching, and VPNs. ITIL-based incident and change management experience. Experience managing vendor escalations and maintaining SLAs. Certifications: ITIL Foundation, CompTIA Network+/Security+, CCNA/CCNP, SANS/GIAC or equivalent. Education: A minimum of a High School diploma or equivalent is required.
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