Samsara
Connected Operations Cloud
EnterpriseImplementationConsultant
Neural analysis suggests this role is
optimal for Senior candidates.
“Enterprise Implementation Consultant at Samsara. Skills: Customer onboarding, Customer adoption, Customer advocacy, Customer renewal, Customer relationship management, IoT solution implementation, Product deployment, Customer training, Problem-solving. Advise and guide our largest customers. Ensure they adopt Samsara and continuously gain business value from our products”
Industry & Context.
Solutions-oriented with problem solving & project management skills; Thrive the most when solving problems; Strategically partner with our customers to find unique solutions
Travel up to 25% of the time, Remote role with 25% travel, open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D. C.
What They're Looking For.
Must Have
4+ years of experience in a senior Customer Success, account management, or strategic consulting role, Experience supporting or working with technical products, Solutions-oriented with problem solving & project management skills, Excellent consultative skills with experience in end-to-end system implementations, Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering senior management, day-to-day users of our software, Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment, Diplomacy, tact, and poise under pressure when working through customer issues, Bachelor’s degree from a 4-year institution
Nice to Have
Enterprise SaaS experience preferred, bias for action, the ability to think big, with insistence on high standards, Experience serving a large and complex customer base in B2B SaaS
What You'll Do.
Advise and guide our largest customers
Ensure they adopt Samsara and continuously gain business value from our products
Trusted point of contact for Samsara’s strategic customers throughout their lifecycle: onboarding
Help Enterprise customers deploy and adopt our IoT solutions for their fleet and industrial assets
Own the customer relationship and ensure a successful deployment of Samsara's solution
Build relationships with the customer
Help them learn our system
Ensure a successful customer relationship
Ensure our customers increase the safety
and sustainability of their operations with our IoT platform
Manage the deployment of Samsara technology to large-scale customers
Enable customers to achieve quick time to value in their investment
Create launch plans and a roadmap to increase product usage
Track implementation progress
Run training sessions
Demonstrate Samsara’s technology
Work through obstacles with executives and day-to-day users of the system across numerous use cases
and embed Samsara’s cultural values
How You'll Work.
Team & Collaboration
Working alongside and connecting Sales, Support, Sales Engineering, and Product; Building relationships with cross-functional teams in Samsara; Constant communication and collaboration with key stakeholders; Working alongside and connecting Sales, Support, Sales Engineering, and Product
Communication Scope
Exceptional customer-facing communication skills; Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering senior management, day-to-day users of our software
Process & Methodology
Project management skills
Full Job Description
Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale. Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. About the role: Samsara’s Enterprise Customer Success team advises and guides our largest customers, ensuring they adopt Samsara and continuously gain business value from our products. We are the trusted point of contact for Samsara’s strategic customers throughout their lifecycle: onboarding, adoption, advocacy, and renewal. In this role, you will be part of our Implementation team, responsible for helping Enterprise customers deploy and adopt our IoT solutions for their fleet and industrial assets. Picking up where our sales teams leave off, you will own the customer relationship and ensure a successful deployment of Samsara's solution. Your customers span the entire range of businesses that power our economy, including trucking and transportation, food and beverage, passenger transit, utilities, school buses, and many others. All the while building relationships with the customer, helping them learn our system, and overall ensuring a successful
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