EnterpriseImplementationAssociate

Enterprise Implementation Associate Role: Enterprise Implementation Associate Department: Professional Services About the Role As an Enterprise Implementation Associate on the Professional Services team, you will support the successful implementation of Autura’s Towing Management System (TMS) software for customers, including government/municipality clients and towing & recovery businesses. You will work closely with the Enterprise Implementation Manager to ensure smooth onboarding, accurate data preparation, clear documentation, and well-coordinated project execution. This role requires strong organizational skills, attention to detail, and the ability to assist with both technical and customer-facing tasks. You will play an important role in creating step-by-step documentation, producing short training videos, gathering and preparing customer data, and keeping track of tickets throughout the implementation process. While most implementations are conducted remotely, this role will also involve travel to customer sites for go-lives and key training sessions (up to 25% of the time). What You’ll Be Doing Support multiple concurrent implementation projects by tracking milestones, updating project records, and following up on assigned tasks. Gather, clean, and organize customer data in Excel to support migrations, reporting, and project setup. Create and update step-by-step documentation for both internal teams and customer-facing resources. Assist in producing client-facing training videos, including outlining, recording, and editing content. Monitor and track implementation tickets, ensuring updates are logged, issues are followed up, and escalations are routed to the right teams. Join customer calls to capture notes, document action items, and provide timely follow-up communication. Assist with customer training sessions under the guidance of the Enterprise Implementation Manager. Travel occasionally (up to 25%) to support go-lives and customer-facing training engage