Multiverse
EdTech
EnterpriseCustomerValuePartner
Neural analysis suggests this role is
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“Enterprise Customer Value Partner at Multiverse. Skills: Customer Value Realization, Enterprise Account Management, Data Interpretation for ROI, Commercial Growth Strategy. Lead the end-to-end customer journey for a portfolio of Enterprise accounts. Handle greater ambiguity to move customers from initial sales handover to long-term value realization and renewal”
Industry & Context.
Navigating the data-driven technicalities of a program launch; Navigating internal dynamics; Remove barriers; Triangulating patterns from multiple sources
Basic check via the Disclosure Barring Service (DBS), Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check (for roles involving Regulated Activity), Declare any convictions, cautions, reprimands, and final warnings (for roles involving Regulated Activity)
What They're Looking For.
Must Have
3+ years of experience in Customer Success, Account Management, or Consulting, Proven history of managing and growing high-stakes Enterprise B2B relationships, Data-fluent, Commercial nose for growth, Director-ready, Thrive in an environment where the CRM (Salesforce) is the source of truth, Maintaining high standards of data hygiene
Nice to Have
Understanding the mechanics of Net Revenue Retention (NRR), Ability to build 'ready-to-close' expansion cases backed by value proof and mutual action plans, Ability to navigate difficult conversations with a balance of empathy and data-backed logic
What You'll Do.
Lead the end-to-end customer journey for a portfolio of Enterprise accounts
Handle greater ambiguity to move customers from initial sales handover to long-term value realization and renewal
Build and defend credible
multi-threaded relationships across HR
Translate complex learning outcomes into specific business impact narratives
Build 12-month Mutual Action Plans and Discovery Workshops
Establish clear governance
and operating rhythms
Oversee launch excellence and the critical 'First 90 Days'
Collaborate methodically with the central Fulfilment team
Lead structured Executive Business Reviews (EBRs)
Synthesize delivery outcomes into compelling proof
Proactively identify expansion and upsell triggers
Contextualize opportunities within the customer’s specific business environment
Build 'ready-to-close' commercial cases
Experiment with playbooks and templates to improve how the work is done
Act as a 'source of wisdom' for the wider team
and Support teams to remove barriers
How You'll Work.
Team & Collaboration
Build and defend credible, multi-threaded relationships across HR, executive sponsors, and business; Collaborate methodically with the central Fulfilment team; Align Delivery, Product, and Support teams to remove barriers; Leverage internal teams (such as Fulfilment and Admissions) to deliver a seamless customer experience
Communication Scope
Influencing a Director-level stakeholder; Translating complex learning outcomes into specific business impact narratives; Achieve high-level engagement from senior leadership; Lead structured Executive Business Reviews (EBRs); Tell a compelling story of ROI; Navigating difficult conversations with sensitivity; Adapting responses based on customer emotion; Build 'ready-to-close' commercial cases; Act as a 'source of wisdom' for the wider team; Internal voice of the customer
Process & Methodology
Independently lead the end-to-end customer journey, Oversee launch excellence and the critical 'First 90 Days', Build 12-month Mutual Action Plans and Discovery Workshops, Establishing the clear governance, success metrics, and operating rhythms required to drive consistent momentum
Full Job Description
Multiverse is the upskilling platform for AI and Tech adoption. We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce. Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance. In June 2022, we announced a $220 million Series D funding round co-led by StepStone Group, Lightspeed Venture Partners and General Catalyst. With a post-money valuation of $1.7bn, the round makes us the UK’s first EdTech unicorn. But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output. Join Multiverse and power our mission to equip the workforce to win in the AI era. At Multiverse, we are building a tech-first institution that combines work and learning to close the critical skills gap. The Customer Value Partner (CVP) is the primary architect of this transformation. In the Enterprise segment, you are the single point of accountability for our customers from the moment a contract is signed. You will lead the end-to-end journey - ensuring every launch is flawless, every program delivers measurable business impact, and every partnership has a clear, data-backed roadmap for expansion. This is a role for an operator who is as comfortable influencing a Director-level stakeholder as they are navigating the data-driven technicalities of a program launch. ONCE HERE, YOU WILL: - Independently lead the end-to-end customer journey for a portfolio of Enterprise accounts, handling greater ambiguity to move customers from initial sales handover to long-term value realization and renewal. - Build and defend credible, multi-threaded relationships across HR, executive sponsors, and business lea
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