voize
SaaS
EnterpriseCustomerSuccessTeamLead(m/f/d)
“Enterprise Customer Success - Team Lead (m/f/d) at voize. Skills: Customer Success, Account Management, people leadership, enterprise accounts. Lead and develop the Enterprise CS team. Own NRR and gross retention”
What You'll Achieve.
MAXIMIZE ADOPTION; DRIVE SUCCESS; own and grow our most strategic customer relationships; own net revenue retention; own expansion readiness; own deep value delivery across strategic accounts; turn our biggest customers into long-term champions
Industry & Context.
solution-oriented mindset
What They're Looking For.
Must Have
5+ years in Customer Success or Strategic Account Management in SaaS, demonstrated people leadership experience, Proven track record managing complex, multi-stakeholder enterprise accounts, commercial acumen, Experience navigating group structures, Fluent in German (C2), proficient in English
Nice to Have
ideally in healthcare, care infrastructure, or regulated industries
What You'll Do.
Lead and develop the Enterprise CS team
Own NRR and gross retention
Navigate multi-stakeholder environments
Build and iterate customer lifecycle processes
Partner with Vertical Experts
Drive expansion readiness
Maintain 10–20% direct portfolio exposure
Forecast CS capacity and hiring needs
How You'll Work.
Team & Collaboration
Partner with Vertical Experts to embed healthcare-specific playbooks; collaborative culture
Communication Scope
active listener and communicator; engaging stakeholders at all levels
Applying for this Enterprise Customer Success - Team Lead (m/f/d) role?
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