voize
SaaS
EnterpriseCustomerSuccessTeamLead(m/f/d)
“Enterprise Customer Success - Team Lead (m/f/d) at voize. Skills: Customer Success, Account Management, people leadership, enterprise accounts. Lead and develop the Enterprise CS team. Own NRR and gross retention”
What You'll Achieve.
MAXIMIZE ADOPTION; DRIVE SUCCESS; own net revenue retention; own expansion readiness; own deep value delivery
Industry & Context.
solution-oriented mindset
What They're Looking For.
Must Have
5+ years in Customer Success or Strategic Account Management in SaaS, demonstrated people leadership experience, Proven track record managing complex, multi-stakeholder enterprise accounts, commercial acumen, Experience navigating group structures, Fluent in German (C2), proficient in English
Nice to Have
ideally in healthcare, care infrastructure, or regulated industries
What You'll Do.
Lead and develop the Enterprise CS team
Own NRR and gross retention
Navigate multi-stakeholder environments
Build and iterate customer lifecycle processes
Partner with Vertical Experts
Drive expansion readiness
Maintain direct portfolio exposure
Forecast CS capacity and hiring needs
How You'll Work.
Team & Collaboration
Partner with Vertical Experts; collaborative culture
Communication Scope
active listener and communicator; engaging stakeholders at all levels
Applying for this Enterprise Customer Success - Team Lead (m/f/d) role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Ashby
- Ashby is a fast modern ATS — most applications take under 3 minutes.
- The resume parser is strong; verify parsed experience dates and job titles.
- Custom screening questions are often scored algorithmically — answer completely.
- Location field affects geo-based screening; use your actual metro area.
ANONYMOUS · UNFILTERED
What do employees actually say about voize?
Real rants from real employees. Read before you apply.