EnterpriseCustomerSuccessManager-WestCoast

About Doppel Doppel is building the future of social engineering defense. Our AI-native platform uses agentic AI to protect executives, employees, customers, and brands from phishing, impersonation, fraud, and other AI-powered threats across digital channels. We help some of the world’s most recognized brands detect and dismantle attacker infrastructure while strengthening employee resilience through threat-informed training and simulation. By unifying Digital Risk Protection and Human Risk Management, Doppel connects threats into a real-time intelligence graph to power faster disruption, smarter defense, and modern security awareness at scale. Backed by leading investors including Andreessen Horowitz and Bessemer Venture Partners, and trusted by leading enterprises, Doppel is a rapidly growing Series C startup building the future of social engineering defense. Our team combines deep cybersecurity expertise, operational rigor, and startup velocity to solve some of the internet’s most urgent trust and safety challenges. The Role As an Enterprise CSM at Doppel, you’ll own and grow strategic relationships with our largest customers—ensuring they realize exceptional value from the Doppel Threat Graph and Social Engineering Defense platform. You will act as a trusted advisor and internal advocate for your customers, proactively identifying opportunities for expansion, mitigating risk, and driving renewals. This role requires a strategic thinker who is equally comfortable diving into the details of customer operations, data, and product feedback. You’ll collaborate closely with Sales, Product, and Operations to deliver a seamless, high-impact customer experience. Responsibilities Customer Strategy & Advocacy Develop a deep understanding of each customer’s organization, objectives, and operational challenges. Serve as a strategic partner and trusted advisor to senior stakeholders across Trust & Safety, Fraud, Security, and Brand Protection. Champion the customer’s voice in