Litify
Legal Technology
EnterpriseCustomerSuccessManager(SalesforceCertified)
Neural analysis suggests this role is
optimal for Manager candidates.
“Enterprise Customer Success Manager (Salesforce Certified) at Litify. Skills: Customer Success Management, Client Relationship Management, SaaS Product Knowledge. Monitor and manage client accounts. Drive adoption”
What You'll Achieve.
Achieve consistent success; Deliver better business outcomes; Amplify impact; Continued expansion of Litify; Continued expansion of Salesforce
Industry & Context.
Diagnose needs; Identify solutions; Creative problem solving
Occasional travel
What They're Looking For.
Must Have
Bachelor's degree, Demonstrable technical aptitude, intermediate Admin level tasks, 4 years experience as a Customer Success Manager, 7 years experience in direct customer-facing positions, Excellent written, verbal, and oral communication, experience making presentations to key stakeholders
Nice to Have
Salesforce Admin Certification a Plus
What You'll Do.
Monitor and manage client accounts
Drive desired outcomes
Ensure contract renewal
Assist with on-the-spot solutioning
Lead goal setting sessions
Assist implementation teams
Prepare clients for successful launch
Provide best practices
Lead creative problem solving
Recommend Litify solutions
Recommend Salesforce solutions
Recommend AppExchange solutions
Monitor customer health
Track customer satisfaction
Identify at-risk accounts
Develop remediation plans
Deliver remediation plans
Coordinate between clients and Litify
Coordinate with Litify internal resources
Coordinate with Litify partner resources
Create opportunities for expansion
Identify opportunities for documenting success stories
Maintain high levels of customer engagement
Maintain high levels of customer satisfaction
Measure success by continued expansion
How You'll Work.
Team & Collaboration
Client sites; NYC headquarters
Communication Scope
Written communication; Verbal communication; Oral communication; Presentations
Full Job Description
About Us At Litify, we’re revolutionizing the Legal industry by being the platform powering legal’s top performers. As a trailblazer in legal technology, Litify delivers an all-in-one legal operating solution that empowers law firms and legal departments to achieve consistent success by continually standardizing, measuring, and improving their legal operations. Our mission is clear: to deliver better business outcomes to our clients, so they can focus on delivering the best legal service and outcomes to their clients. 400+ enterprise businesses and 55K+ legal professionals trust Litify to amplify their impact with innovative technology and service that stands the test of time. Backed by Bessemer Venture Partners, Litify is proud to be recognized as one of Inc. 5000 and Deloitte Technology Fast 500’s fastest-growing private companies in America along with numerous awards for our unparalleled software. With offices in the vibrant cities of New York and New Orleans, we’re at the heart of legal innovation. About the Role Addicted to Salesforce? Love helping your clients get the most out of exciting software solutions? Have experience working with large accounts? Litify is looking for a Customer Success Manager to join our Enterprise team, and you might be the right person! We are looking for a CSM to work with our expanding customer base. This position will be remote, with occasional travel to client sites and our NYC headquarters. In this role, you will: Monitor and manage a portfolio of 12-16 client accounts to drive adoption, desired outcomes, and ultimately ensure retention and contract renewal Be an expert in both Litify and Salesforce in order to best advise clients and assist with on-the-spot solutioning Lead goal setting sessions and assist implementation teams in preparing clients for a successful launch Partner with clients to provide best practices, lead creative problem solving, and recommend appropriate Litify, Salesforce and AppExchange solutions Monitor c
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