Synthesia
Tech / AI / Software
EnterpriseCustomerSuccessManager-GermanSpeaker
Neural analysis suggests this role is
optimal for Mid candidates.
“Enterprise Customer Success Manager - German Speaker at Synthesia. Skills: Customer Success Management, B2B SaaS, managing a Book of Business, Retention, growth of enterprise clients. drive Synthesia’s future growth by building relationships with clients and turning them into happy users. helping educate clients on a totally new way to create video content”
Industry & Context.
proactively looking for risks and opportunities
What They're Looking For.
Must Have
Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS, Experience in managing a Book of Business along with KPIs, A track record in managing risk, forecasting, and identifying growth opportunities, Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services, Successfully onboarding new clients and building key relationships in the first critical months and beyond, Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance, Light video editing using the Synthesia platform, Retention and growth of our enterprise clients, Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities
Nice to Have
German Speaker
What You'll Do.
drive Synthesia’s future growth by building relationships with clients and turning them into happy users
helping educate clients on a totally new way to create video content
work very closely with sales to create a cohesive onboarding experience for new users
engaging in business-level and technical conversations at multiple levels of the organisation
including the C-suite
managing a Book of Business along with KPIs
Establishing a trusted advisor relationship with our clients
driving value from Synthesia products and services
Successfully onboarding new clients and building key relationships in the first critical months and beyond
Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance
Light video editing using the Synthesia platform
Retention and growth of our enterprise clients
Ensuring ROI and value is understood by clients
proactively looking for risks and opportunities
How You'll Work.
Team & Collaboration
work very closely with sales to create a cohesive onboarding experience for new users; Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance
Communication Scope
engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suite
Full Job Description
Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. ABOUT THE ROLE - Reporting to the Customer Success DACH Team Lead - you are energetic, driven, and care deeply about the success of our customers - As a Customer Success Manager, you will drive Synthesia’s future growth by building relationships with clients and turning them into happy users - You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users - You are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suite - Ideal for an individual who wants to expand their career with a fast-growing software company ABOUT YOU... - Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS - Experience in managing a Book of Business along with KPIs - A track record in managing risk, forecasting, and identifying growth opportunities - Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services - Successfully onboarding new clients and building key relationships in the firs
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