Synthesia
Tech / AI / Software
EnterpriseCustomerSuccessManagerGermanSpeaker
“Enterprise Customer Success Manager - German Speaker at Synthesia. Skills: Customer Success Management, Client Service, Account Management, Technical Account Management, Implementation, B2B SaaS, managing a Book of Business, managing risk, forecasting, identifying growth opportunities, Establishing a trusted advisor relationship, driving value from Synthesia products and services, onboarding new clients, building key relationships, client check-ins, client health, Retention, growth of enterprise”
Industry & Context.
managing risk; forecasting; identifying growth opportunities; proactively looking for risks and opportunities
What They're Looking For.
Must Have
Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS, Experience in managing a Book of Business along with KPIs, A track record in managing risk, forecasting, and identifying growth opportunities, Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services, Successfully onboarding new clients and building key relationships in the first critical months and beyond, Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance, Light video editing using the Synthesia platform, Retention and growth of our enterprise clients, Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities
Nice to Have
German Speaker
What You'll Do.
drive Synthesia’s future growth by building relationships with clients and turning them into happy users
educate clients on a totally new way to create video content
work very closely with sales to create a cohesive onboarding experience for new users
engage in business-level and technical conversations at multiple levels of the organisation
including the C-suite
manage a Book of Business along with KPIs
and identify growth opportunities
Establish a trusted advisor relationship with our clients
driving value from Synthesia products and services
Successfully onboard new clients and build key relationships in the first critical months and beyond
Coordinate and lead regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance
Light video editing using the Synthesia platform
Retention and growth of our enterprise clients
Ensure ROI and value is understood by clients
proactively looking for risks and opportunities
How You'll Work.
Team & Collaboration
work very closely with sales to create a cohesive onboarding experience for new users; engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suite; Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance
Communication Scope
engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suite
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