EnterpriseCustomerSuccessManager

About Ultralytics: At Ultralytics https://ultralytics.com/, we commit to relentless innovation in the AI space and seek team members https://www.ultralytics.com/about who resonate with our ambition to produce the world's best YOLO AI models https://ultralytics.com/yolo. If you're obsessed with AI, eager to make an impact on the world and thrive in dynamic, high-intensity environments, we invite you to apply for a position on our team. Ultralytics | Hybrid - London Office | Full-time   Following our $30M Series A, we’re scaling our enterprise function out of our London hub, alongside teams in Madrid and Shenzhen. We’re hiring an Enterprise Customer Success Manager to own the relationship with our most strategic customers.   You'll own 30-40 enterprise and high-value mid-market accounts running Ultralytics YOLO in production. From contract signature through renewal — onboarding, deployment, expansion identification, and the renewal commercials. The CS function exists, the playbooks exist, and you'll plug into a rhythm that's already running. But your book is yours.   This role reports to the Head of Customer Success.   WHAT YOU'LL DO   Own accounts from signature. You run onboarding in conjunction with our Solution Engineers, drive from first production deployment, and stay with the customer through renewal. Front-loaded effort to get them to value, then periodic check-ins to keep them there.   Drive net retention. NDR is the headline KPI. You hold the renewal conversation and earn on uplift. You spot expansion signals from new use cases, to new business units or geographies and close them with your AE partner.   Hold technical conversations. We don’t need you to write code. But you will discuss model architecture, deployment patterns, and computer vision use cases credibly with ML engineers and technical buyers. You will be expected to understand and consult on your client’s use-cases working hand in glove with Solution Engineering where required.   Partner cross-fun