Synthesia
AI video platform
EnterpriseCustomerSuccessManager
“Enterprise Customer Success Manager at Synthesia. Skills: Customer relationships, Retention, Growth, Value realization. Build and nurture relationships. Conduct discovery with customers”
What You'll Achieve.
Ensure customer satisfaction; Ensure customer retention; Ensure customer growth; Increase user engagement; Increase user adoption; Increase user satisfaction; Deliver clear outcomes; Ensure ROI is understood; Ensure value is understood
Industry & Context.
What They're Looking For.
Must Have
Customer-facing experience, B2B SaaS experience, Managing a book-of-business, Managing account risk, Forecasting accurately, Identifying growth opportunities, Retaining enterprise customers, Growing enterprise customers, Increasing customer adoption, Discovery skills, Engaging in business-level conversations, Engaging in technical conversations, Excellent communication skills, Excellent listening skills, Excellent presentation skills
Nice to Have
MEDDPICC experience
What You'll Do.
Build and nurture relationships
Conduct discovery with customers
Understand business objectives
Uncover new use cases
Establish trusted advisor relationship
Ensure customers realize value
Act as subject matter expert
Implement video content
Deploy strategies to increase engagement
Deploy strategies to increase adoption
Deploy strategies to increase satisfaction
Lead Quarterly Business Reviews
Proactively monitor customer health
Identify potential risks
Identify expansion opportunities
Own commercial conversations
Manage renewal process
How You'll Work.
Team & Collaboration
Collaborate with internal teams; Collaborate with sales; Collaborate with product; Collaborate with support
Communication Scope
Business-level conversations; Technical conversations; C-suite conversations; Presentation skills; Address objections; Address concerns
Applying for this Enterprise Customer Success Manager role?
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How to Apply on Ashby
- Ashby is a fast modern ATS — most applications take under 3 minutes.
- The resume parser is strong; verify parsed experience dates and job titles.
- Custom screening questions are often scored algorithmically — answer completely.
- Location field affects geo-based screening; use your actual metro area.
ANONYMOUS · UNFILTERED
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