Synthesia
AI video platform
EnterpriseCustomerSuccessManager
“Enterprise Customer Success Manager at Synthesia. Skills: Customer relationships, Retention, Growth, Value realization. Build relationships. Nurture relationships”
What You'll Achieve.
Ensure customer satisfaction; Ensure customer retention; Ensure value realization; Increase user engagement; Increase user adoption; Increase user satisfaction; Ensure ROI understood; Ensure value understood; Identify renewal risks; Identify expansion opportunities
Industry & Context.
Account risk management; Forecasting; Growth opportunity identification
What They're Looking For.
Must Have
Customer-facing experience, B2B SaaS experience, Managing a book-of-business, Managing account risk, Forecasting accurately, Identifying growth opportunities, Retaining enterprise customers, Growing enterprise customers, Increasing customer adoption, Discovery skills, Engaging in business-level conversations, Engaging in technical conversations, Excellent communication skills, Excellent listening skills, Excellent presentation skills, Ability to address objections, Ability to address concerns
Nice to Have
MEDDPICC preferred, Experience using sales methodology frameworks
What You'll Do.
Nurture relationships
Understand business objectives
Uncover new use cases
Establish trusted advisor relationship
Maintain trusted advisor relationship
Ensure customers realize value
Act as subject matter expert
Implement video content
Deploy strategies to increase engagement
Deploy strategies to increase adoption
Deploy strategies to increase satisfaction
Lead Quarterly Business Reviews
Monitor customer health
Identify potential risks
Identify expansion opportunities
Own commercial conversations
Collaborate with internal teams
Ensure seamless onboarding
Ensure seamless support
Ensure resolution of customer issues
How You'll Work.
Team & Collaboration
Cross-functional teams; Sales; Product; Support
Communication Scope
Presentation skills; Listening skills; Business-level conversations; Technical conversations
Applying for this Enterprise Customer Success Manager role?
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How to Apply on Ashby
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- Custom screening questions are often scored algorithmically — answer completely.
- Location field affects geo-based screening; use your actual metro area.
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