Sigma Computing
SaaS
EnterpriseCustomerSuccessManager
Neural analysis suggests this role is
optimal for Senior candidates.
“Enterprise Customer Success Manager at Sigma Computing. Skills: Customer Success, Account Management, Net Dollar Retention, Analytics. Build relationships with decision-makers. Maintain relationships with decision-makers”
What You'll Achieve.
Improve Net Dollar Retention (NDR); Maximize customer value realization
Industry & Context.
Problem solving
What They're Looking For.
Must Have
7+ years customer success, 7+ years account management, 7+ years consultative role, SaaS industry experience, Analytics industry experience, Business intelligence industry experience, Experience navigating complex enterprise sales, Analytical skills, Proven ability to solve complex problems using data, Demonstrated ability to manage customer accounts, Demonstrated ability to grow customer accounts, Focus on net dollar retention
Nice to Have
Master's degree, SQL experience, Data visualization tools experience, Cloud-based analytics platforms experience, Snowflake experience, Databricks experience, Redshift experience, BigQuery experience, ETL experience, Experience implementing production business intelligence solutions, Startup experience
What You'll Do.
Build relationships with decision-makers
Maintain relationships with decision-makers
Build relationships with influencers
Maintain relationships with influencers
Guide customers in optimizing platform use
Help customers understand their data
Help customers gain actionable insights
Develop strategies for maximizing NDR
Implement strategies for maximizing NDR
Identify opportunities for upselling
Identify opportunities for cross-selling
Reduce churn through proactive engagement
Reduce churn through solution-oriented support
Serve as bridge between customers and product team
Advocate for features
Advocate for enhancements
Advocate for integrations
Collaborate with customers to develop success plans
Collaborate with customers to execute success plans
Design training sessions
Deliver training sessions
How You'll Work.
Team & Collaboration
Customer advocacy; Product team collaboration
Communication Scope
Communication skills; Interpersonal skills
Full Job Description
About Sigma Computing Sigma Computing is at the forefront of cloud-based analytics and business intelligence, transforming the way businesses leverage their data to make informed decisions. Our platform bridges the gap between complex data queries and business insights, providing an intuitive interface for users of all technical backgrounds. We're looking for a Customer Success Manager with a deep understanding of analytics and business intelligence to join our team. This role is critical for ensuring our customers maximize the value they derive from our platform, with a direct focus on improving Net Dollar Retention (NDR) through strategic account management and growth initiatives. Key Responsibilities: Strategic Account Management: Build and maintain strong relationships with decision-makers and influencers within our customer base, with a focus on high-value accounts. Analytics Expertise: Leverage your deep understanding of analytics and business intelligence to guide customers in optimizing their use of Sigma Computing's platform. Help them understand their data and gain actionable insights. NDR Growth: Develop and implement strategies aimed at maximizing NDR. This includes identifying opportunities for upselling and cross-selling, as well as reducing churn through proactive engagement and solution-oriented support. Customer Advocacy: Serve as the bridge between our customers and our product team. Advocate for features, enhancements, and integrations that will drive customer satisfaction and retention. Success Plans: Collaborate with customers to develop and execute success plans that align Sigma Computing's capabilities with the customer's business goals and objectives. Educational Initiatives: Design and deliver training sessions, webinars, and workshops to increase product knowledge, adoption, and engagement among our user base. Required Skills / Experience: Bachelor’s or Master’s degree in Business, Analytics, Computer Science, or a related field. 7+ years o
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