Semperis
Cybersecurity
EnterpriseCustomerSuccessManager
“Enterprise Customer Success Manager at Semperis. Skills: Customer Success Management, Cybersecurity, SaaS. Design success plan for Book of Business. Guide customer through lifecycle”
What You'll Achieve.
Customer success; Customer satisfaction; Maximize opportunities; Achieve customer health targets; Achieve satisfaction targets; Achieve retention targets; Achieve growth targets; Ensure product suits client needs; Ensure product meets user needs; Ensure product has concrete impact
Industry & Context.
Identify gaps in product; Build effective solutions; Build scalable solutions; Risk identification; Mitigation planning
French speaking
What They're Looking For.
Must Have
French speaking, Hands-on product enablement experience with a security product vendor, Running product health checks, Articulating the output with expertise, Configuring or tuning alert and response rules, Remediating Active Directory and Entra security posture vulnerabilities, Understanding of security concepts (NIST IR process, MITRE Attack framework, APTs, etc.) and workflows, Active Directory and Entra ID vulnerabilities and attack patterns, IAM and Security team organisation structures, Foundational knowledge of cyber security domains: Network security, endpoint protection (EDR/XDR), cloud security (CSPM/CWPP), identity (IAM/SSO/MFA), SIEM, zero-trust, threat intelligence, etc., Fundamental understanding of modern architectures: on-prem and cloud (AWS, Azure, GCP), Familiarity with compliance frameworks (NIST CSF, CIS, ISO 27001, PCI-DSS, HIPAA, GDPR, SOC 2), 5+ years’ experience as a Customer Success Manager, technical account manager, or related customer-facing role in a Cybersecurity SaaS solutions company, Executive presence & communication, Storytelling with data, Project/program management, Conflict resolution & expectation management, Consultative selling & value realization, Renewal & expansion forecasting, Ability to build and Execute Customer Success Plans / Joint Success Plans with Account owners (sales reps), Risk identification (technical debt, low adoption, competing solutions) and mitigation planning (QBRs, escalation paths), Competitive intelligence
Nice to Have
Experience with SFDC
What You'll Do.
Design success plan for Book of Business
Guide customer through lifecycle
Achieve and report customer health targets
Act as voice of the customer
Gather insights for internal teams
Lead training sessions
Monitor record-keeping
Develop customer development programs
Identify customer references
Assist with case studies
Gain understanding of Semperis technology
Assist with CS program development
How You'll Work.
Team & Collaboration
Collaborate with Technical Delivery and Sales teams; Provide feedback to Product Development team; Collaborate on new developments
Communication Scope
Convey complex concepts clearly; Executive presence & communication; Storytelling with data
Process & Methodology
Project management, Program management, Customer onboarding, Health checks, Maturity roadmaps, Expansion opportunities
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