Scrunch
Marketing Technology
EnterpriseCustomerSuccessManager
“Enterprise Customer Success Manager at Scrunch. Skills: Customer Success, Account Management, AI Tools. Act as primary point of contact for clients. Maximize impact of generative AI search optimization software”
What You'll Achieve.
Ensure clients measure desired outcomes; Ensure clients achieve desired outcomes; Develop strategic account plans; Maintain strategic account plans; Onboard clients promptly; Ensure clients receive value; Influence clients to adopt platform; Integrate platform into workflows; Drive account expansion opportunities
Industry & Context.
What They're Looking For.
Must Have
5+ years in customer success, 5+ years in account management, Experience at a marketing-focused SaaS company, Demonstrated fluency with AI tools, Proven experience managing a strategic enterprise book of business, Playbooks to show for it
Nice to Have
Background in marketing technology
What You'll Do.
Act as primary point of contact for clients
Maximize impact of generative AI search optimization software
Translate platform data into strategic recommendations
Tailor recommendations to client goals
Drive measurable improvements in visibility
Guide clients through onboarding
Guide clients through education
Guide clients through adoption journeys
Ensure high engagement
Ensure high retention
Ensure high satisfaction
Conduct quarterly business reviews
Conduct content strategy sessions
Optimize content visibility
Optimize organic growth
Optimize AI-discovery performance
How You'll Work.
Team & Collaboration
Collaborate across product; Collaborate across sales; Collaborate across marketing
Communication Scope
Turn complex technical insights into clear strategic action plans
Applying for this Enterprise Customer Success Manager role?
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