EnterpriseCustomerSuccessManager

ABOUT SCRUNCH Scrunch https://scrunchai.com/, a venture-backed startup, is on a mission to bring brands to an AI-first future—where people increasingly rely on LLMs to discover, understand, and act on information that matters to them. As AI search and conversational agents replace traditional web search and browsing, Scrunch helps marketing teams rethink how their products and services are discovered and surfaced on AI platforms like ChatGPT, Claude, Gemini, and more—working with AI platforms, not against them. This shift represents the biggest change to marketing since the dawn of the internet. With $26M in backing from Mayfield Fund, Decibel, Homebrew, GTM Capital, and leading Silicon Valley founders and operators, Scrunch has scaled rapidly since commercial launch. Today, more than 500 paying brands—including Fortune 500 companies like Lenovo, category-defining brands like Skims, and breakout startups like Clerk—use the platform. ABOUT THE ROLE We’re looking for an Enterprise Customer Success Manager with a strong background in marketing technology to help influence our clients to use and effectively adopt our platform to ensure they receive maximum value. You’ll serve as the connective tissue between our technology and our users—ensuring clients not only succeed but become champions of our product. Location Requirements: - Applicants must reside in one of the following states: Arizona, California, Colorado, Florida, Illinois, Indiana, Massachusetts, Maryland, Michigan, Missouri, Minnesota, New Hampshire, New Jersey, New York, Ohio, Texas, Utah - We are unable to hire outside of these states at this time. - If you are based in New York, this role will be considered Hybrid, 3x/week in-office with flexibility. WHAT YOU’LL DO - Act as the primary point of contact for a portfolio of 10-20 enterprise-level clients, helping them maximize the impact of our cutting-edge generative AI search optimization software solution. - Translate platform data into strategic recommen