Navan
Travel
EnterpriseCustomerSuccessManager
“Enterprise Customer Success Manager at Navan. Skills: Customer Success Management, Relationship building, Customer retention. Manage post-sales activity. Understand customer requirements”
What You'll Achieve.
Maximize customer value; Maximize customer retention
Industry & Context.
Problem-solve
What They're Looking For.
Must Have
5+ years Enterprise Customer Success Management, Experience within Travel industry, Excellent project management skills, Organizational skills, Prioritize tasks, Problem-solve, Attention to detail
Nice to Have
Bachelor's degree preferred, Similar working experience
What You'll Do.
Manage post-sales activity
Understand customer requirements
Implement new customers
Onboard new customers
Conduct product training
Ensure ongoing satisfaction
Work with customer C-Suite
Work with executive teams
Drive successful program
Manage integration cycles
Develop key relationships
Execute within customer subteams
Develop trusted advisor relationship
Align business strategy goals
Identify success metrics
Develop joint success plan
Assess customer health checks
Serve as voice of customer
Provide internal feedback
Maintain deep product understanding
Speak with customers about features
Increase customer retention
Conduct check-in calls
Conduct Quarterly Business Reviews
Conduct Strategic Business Reviews
Work with Engineering
Identify enhancement requests
Track enhancement requests
Improve customer engagement approaches
Improve account management approaches
How You'll Work.
Team & Collaboration
Work with stakeholders; Work with Sales; Work with Support; Work with Marketing; Work with Product; Work with Engineering; Work with Finance; Work with Account Executive; Work across teams
Communication Scope
Product training
Process & Methodology
Project management, Organizational skills
Applying for this Enterprise Customer Success Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about Navan?
Real rants from real employees. Read before you apply.