Fin
Technology
EnterpriseCustomerSuccessManager
“Enterprise Customer Success Manager at Fin. Skills: Customer Success, AI, Enterprise Transformation. Develop trusted advisor relationships. Facilitate requirements gathering”
What You'll Achieve.
Achieve business goals; Drive structural cost reduction; Drive CX innovation; Achieve measurable adoption; Achieve automation rates; Achieve business outcomes; Protect GRR; Drive growth
Industry & Context.
Root cause analysis; Troubleshooting; Optimization
What They're Looking For.
Must Have
10+ years customer-facing experience, Enterprise SaaS CSM roles experience, Business process mapping experience, Requirements analysis experience, Solution design experience, Technical acumen, Evaluate AI performance data, Commercial instincts, Simplify complex problems, Manage multi-threaded Success Plans
Nice to Have
Management consulting experience, Strategy experience, Advisory experience, Coding not required
What You'll Do.
Develop trusted advisor relationships
Facilitate requirements gathering
Map customer processes
Act as transformation architect
Influence customer strategy
Define automation roadmaps
Define AI maturity roadmaps
Collaborate with engineers
Translate requirements
Guide customer on configuration
Guide customer on best practices
Guide customer on prompt strategy
Monitor Fin usage patterns
Recommend optimizations
Uncover expansion opportunities
Maintain deep product knowledge
Lead strategic planning sessions
Hold accountable to milestones
Hold accountable to outcomes
Quantify customer value
Communicate customer value
Build compelling business cases
Partner with Renewals
Prioritize competing demands
Advocate for customer needs
Shape solutions strategy
How You'll Work.
Team & Collaboration
C-suite leaders; Individual contributors; Engineering teams; Product teams; Sales; Renewals
Communication Scope
Executive briefings; Outcome narratives
Process & Methodology
Success Plans, Strategic planning
Applying for this Enterprise Customer Success Manager role?
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ANONYMOUS · UNFILTERED
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