Dado
DadoHR
EnterpriseCustomerSuccessManager
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“Enterprise Customer Success Manager at Dado. Skills: Customer Success, Account Management, Implementation, Adoption. Build trusted relationships with enterprise customers. Develop deep understanding of business priorities”
What You'll Achieve.
Ensuring they achieve measurable value from the product; Successfully onboard and manage a portfolio of enterprise customers; Lead at least one full platform implementation or expansion project; Demonstrate product knowledge and ability to independently troubleshoot common issues; Identify at least one expansion opportunity or new use case; Build relationships with key customer stakeholders and internal product teams
Industry & Context.
Hands-on problem solving; Proactively solving operational challenges; Structured, methodical approach to troubleshooting
Must work within U. S. Eastern Time or Central Time business hours
What They're Looking For.
Must Have
3+ years of experience in Customer Success, Account Management, consulting, or agency client-facing roles, Experience managing relationships with enterprise or mid-market customers, Ability to quickly learn complex software products and guide customers through implementation and adoption, problem-solving skills with a structured, methodical approach to troubleshooting, Excellent written and verbal communication skills in English (C1 or C2 level), Highly organized and proactive with ownership over projects and outcomes, Comfortable working in remote, distributed teams, Availability to work during U. S. Eastern Time or Central Time business hours
Nice to Have
Experience working at early-stage or small companies, Background in HR technology, people operations, service design, or operational consulting, Experience implementing SaaS platforms or workflow automation tools
What You'll Do.
Build trusted relationships with enterprise customers
Develop deep understanding of business priorities
Act as primary point of contact
Develop deep expertise in Dado platform
Recommend best workflows and solutions
Troubleshoot product issues
Investigate root causes
Provide short-term workarounds
Coordinate with engineering teams
Monitor product adoption
Identify opportunities to expand usage
Proactively identify churn risks
Work with customers to maintain success
Share customer insights and feedback
Manage multiple enterprise accounts
How You'll Work.
Team & Collaboration
Collaborate closely with product and engineering teams; Share feedback and improve the platform; Coordinate across multiple internal and external stakeholders
Communication Scope
Excellent written and verbal communication skills in English (C1 or C2 level)
Full Job Description
About the Role Dado is hiring an Enterprise Customer Success Manager to support and grow relationships with a small portfolio of enterprise customers. This role combines strategic consulting, product implementation, and hands-on problem solving. You will work closely with customers to design and optimize their people processes using the Dado platform, ensuring they achieve measurable value from the product. You will guide customers through onboarding, implementation, and ongoing adoption while identifying opportunities to expand platform usage across their organization. You will also collaborate closely with product and engineering teams to share feedback and improve the platform based on customer needs. This role is best suited for someone who enjoys working directly with customers, learning complex products quickly, and proactively solving operational challenges. Key Responsibilities - Build trusted relationships with enterprise customers and develop a deep understanding of their business priorities and internal processes - Lead onboarding, implementation, and rollout of the Dado platform across customer organizations - Act as the primary point of contact for customers and coordinate across multiple internal and external stakeholders - Develop deep expertise in the Dado platform to recommend the best workflows and solutions for each customer - Troubleshoot product issues, investigate root causes, and provide short-term workarounds while coordinating with engineering teams on long-term fixes - Monitor product adoption and identify opportunities to expand usage across additional teams or use cases - Proactively identify churn risks and work with customers to maintain long-term success and retention - Share customer insights and product feedback with the product team to help shape platform improvements - Manage multiple enterprise accounts while maintaining clear organization and proactive communication Requirements - 3+ years of experience in Customer Success, Accou
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