Aibidia
SaaS
EnterpriseCustomerSuccessManager
“Enterprise Customer Success Manager at Aibidia. Skills: Customer Success Management, Relationship Building, SaaS Platform Adoption. Act as the main point of contact for enterprise customers.. Build deep, trusted relationships with enterprise customers.”
What You'll Achieve.
Ensuring customers gain maximum value from the platform.; Becoming lifelong Aibidia advocates.; Driving platform adoption.; Minimizing churn.; Maximizing client satisfaction.; Driving customer outcomes and growth initiatives.
Industry & Context.
Ability to guide customers through challenges and decisions.; Resolve complex customer challenges by analysing issues and helping clients determine the best course of action.
Occasional travel to customer sites.
What They're Looking For.
Must Have
Proven experience in client-facing roles, ideally within SaaS or professional services, supporting large multinational enterprises., Exceptional communication skills in English, with the ability to engage and influence stakeholders from CFOs to Heads of Tax., project management skills with a proven ability to deliver complex projects and drive measurable results., Passion for technology adoption and a strategic approach to building long-term, value-based client relationships., A problem solver and critical thinker, with the ability to guide customers through challenges and decisions., Self-starter mindset: proactive and comfortable in a fast-paced, dynamic environment., A curious, performance driven attitude, always looking for ways to innovate, improve, and deliver on goals., A team player who values feedback, knowledge sharing, and cross-functional success.
Nice to Have
Background in Finance or Tax, Additional language skills - especially French is highly valued., Previous experience in an early-stage SaaS startup environment
What You'll Do.
Act as the main point of contact for enterprise customers.
trusted relationships with enterprise customers.
Lead successful onboarding and implementation programs.
Resolve complex customer challenges.
Own net revenue retention across customer base.
Identify growth opportunities.
Drive platform adoption.
Deliver high-impact engagements such as Quarterly Business Reviews.
Conduct in-person customer meetings.
Advocate for client needs internally.
Share customer feedback with Product
Partner with Transfer Pricing Experts and cross-functional teams.
Scale adoption and success by contributing tools
Leverage data insights to proactively identify risks and opportunities.
How You'll Work.
Team & Collaboration
Closely collaborating with internal teams and stakeholders.; Be the internal voice of the customer, advocating for client needs and sharing feedback with Product, Sales, and Leadership.; Partner closely with Transfer Pricing Experts and cross-functional teams to drive customer outcomes and growth initiatives.; Knowledge sharing and cross-functional success.
Communication Scope
Exceptional communication skills in English; Ability to engage and influence stakeholders from CFOs to Heads of Tax.
Process & Methodology
Proven ability to deliver complex projects and drive measurable results.
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