Aibidia
SaaS
EnterpriseCustomerSuccessManager
Neural analysis suggests this role is
optimal for Senior candidates.
“Enterprise Customer Success Manager at Aibidia. Skills: Customer Success Management, Relationship Building, SaaS Platform Adoption. Act as the main point of contact for enterprise customers.. Build deep, trusted relationships with enterprise customers.”
What You'll Achieve.
Ensuring customers gain maximum value from the platform.; Becoming lifelong Aibidia advocates.; Driving platform adoption.; Minimizing churn.; Maximizing client satisfaction.; Driving customer outcomes and growth initiatives.
Industry & Context.
Ability to guide customers through challenges and decisions.; Resolve complex customer challenges by analysing issues and helping clients determine the best course of action.
Occasional travel to customer sites.
What They're Looking For.
Must Have
Proven experience in client-facing roles, ideally within SaaS or professional services, supporting large multinational enterprises., Exceptional communication skills in English, with the ability to engage and influence stakeholders from CFOs to Heads of Tax., project management skills with a proven ability to deliver complex projects and drive measurable results., Passion for technology adoption and a strategic approach to building long-term, value-based client relationships., A problem solver and critical thinker, with the ability to guide customers through challenges and decisions., Self-starter mindset: proactive and comfortable in a fast-paced, dynamic environment., A curious, performance driven attitude, always looking for ways to innovate, improve, and deliver on goals., A team player who values feedback, knowledge sharing, and cross-functional success.
Nice to Have
Background in Finance or Tax, Additional language skills - especially French is highly valued., Previous experience in an early-stage SaaS startup environment
What You'll Do.
Act as the main point of contact for enterprise customers.
trusted relationships with enterprise customers.
Lead successful onboarding and implementation programs.
Resolve complex customer challenges.
Own net revenue retention across customer base.
Identify growth opportunities.
Drive platform adoption.
Deliver high-impact engagements such as Quarterly Business Reviews.
Conduct in-person customer meetings.
Advocate for client needs internally.
Share customer feedback with Product
Partner with Transfer Pricing Experts and cross-functional teams.
Scale adoption and success by contributing tools
Leverage data insights to proactively identify risks and opportunities.
How You'll Work.
Team & Collaboration
Closely collaborating with internal teams and stakeholders.; Be the internal voice of the customer, advocating for client needs and sharing feedback with Product, Sales, and Leadership.; Partner closely with Transfer Pricing Experts and cross-functional teams to drive customer outcomes and growth initiatives.; Knowledge sharing and cross-functional success.
Communication Scope
Exceptional communication skills in English; Ability to engage and influence stakeholders from CFOs to Heads of Tax.
Process & Methodology
Proven ability to deliver complex projects and drive measurable results.
Full Job Description
At Aibidia, we’re transforming the transfer pricing landscape with our next-generation SaaS platform, empowering multinational enterprises to digitalize and streamline their transfer pricing processes. As we continue to scale, we're looking for an Enterprise Customer Success Manager to build long-term strategic relationships with our largest customers, ensuring they gain maximum value from our platform and become lifelong Aibidia advocates. In this role, you’ll be the trusted advisor and primary point of contact for your portfolio of enterprise clients. You’ll lead onboarding, drive product adoption, and champion customer success while closely collaborating with internal teams and stakeholders to deliver world-class experiences. This is an exciting opportunity for a commercially minded, customer-obsessed professional who thrives at the intersection of technology, transfer pricing, and global business. We’re a team of 75+ employees representing 27 nationalities, with expertise across Sales, Tax, Technology, Legal, Marketing, and Product. Backed by Global Founders Capital and Icebreaker VC, we’ve built strong traction across Europe, and we’re now bringing that experience and momentum to the U.S. too. Your Key Responsibilities: - Act as the main point of contact for your enterprise customers, guiding them through their journey with Aibidia and building deep, trusted relationships. - Lead successful onboarding and implementation programs by defining clear steps, milestones, and success criteria. - Resolve complex customer challenges by analysing issues and helping clients determine the best course of action. - Own net revenue retention across your customer base by managing renewals, identifying growth opportunities, and driving platform adoption. - Deliver consistent, high-impact engagements such as Quarterly Business Reviews and in-person customer meetings, with occasional travel to customer sites. - Be the internal voice of the customer, advocating for client needs an
Applying for this Enterprise Customer Success Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Ashby
- Ashby is a fast modern ATS — most applications take under 3 minutes.
- The resume parser is strong; verify parsed experience dates and job titles.
- Custom screening questions are often scored algorithmically — answer completely.
- Location field affects geo-based screening; use your actual metro area.
ANONYMOUS · UNFILTERED
What do employees actually say about Aibidia?
Real rants from real employees. Read before you apply.