Notion
Technology
EnterpriseCustomerSuccessManager,AMER
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Enterprise Customer Success Manager, AMER at Notion. Skills: Customer Success, Account Management, AI workflows. Drive growth, adoption, retention, expansion. Help customers achieve results”
What You'll Achieve.
Drive AI adoption; Deliver value; Shape customer outcomes; Strengthen partnerships; Contribute to predictable revenue; Achieve desired objectives; Drive business outcomes; Retain customers; Grow customers; Mitigate churn; Mitigate contraction
Industry & Context.
Solve customer problems creatively
What They're Looking For.
Must Have
7+ years Customer Success or Account Management, Drive end-to-end customer journey, Discovery skills, Develop skills to build AI workflows, Articulate customer value, Build Customer Success playbooks, Work cross-functionally, Navigate ambiguity
Nice to Have
Power user of Notion, Experience with technical product, Experience with multiple commercial models, First or early hire at startup, Experience using Notion at company
What You'll Do.
Help customers achieve results
Guide through training and working sessions
Build workflows with AI
Own renewal execution
Translate outcomes into renewal readiness
Engage with customers
Inform product development
Shape customer outcomes
Strengthen partnerships
Contribute to predictable revenue
Identify expansion opportunities
Co-build customer success plans
Help customers achieve objectives
Partner with AEs on growth strategy
Own customer activation
Own renewal readiness
Drive business outcomes
Innovate Customer Success programs
Document key findings
How You'll Work.
Team & Collaboration
Cross-functional teams; Work with product
Communication Scope
Present value effectively
Applying for this Enterprise Customer Success Manager, AMER role?
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How to Apply on Ashby
- Ashby is a fast modern ATS — most applications take under 3 minutes.
- The resume parser is strong; verify parsed experience dates and job titles.
- Custom screening questions are often scored algorithmically — answer completely.
- Location field affects geo-based screening; use your actual metro area.
ANONYMOUS · UNFILTERED
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