Flywire
Financial Services
EnterpriseClientSuccessManager
Neural analysis suggests this role is
optimal for entry candidates.
“Enterprise Client Success Manager at Flywire. Skills: Client relationship management, Account growth, Payment solutions. Build trusted relationships. Maintain trusted relationships”
What You'll Achieve.
Maximize payment volume; Maximize product utilization; Maximize client satisfaction; Drive revenue growth; Ensure timely resolution; Ensure accurate resolution
Industry & Context.
Handling objections; Resolving issues
25% travel
What They're Looking For.
Must Have
Bachelor's degree, 5+ years relationship management, 5+ years account management, Experience navigating complex client relationships, Experience handling objections, Experience driving commercial outcomes, Proven track record of growing accounts, Proven track record of retaining enterprise accounts, Analytical skills, Planning skills, Communication skills
Nice to Have
Experience in B2B environment, Experience in fintech environment, Experience with Salesforce, Experience with GSuite, Experience with Asana, Experience with Jira, Experience with Slack, Experience with Looker, Experience with Smartsheet
What You'll Do.
Build trusted relationships
Maintain trusted relationships
Act as primary point of contact
Act as internal advocate
Develop strategic account plans
Maximize payment volume
Maximize product utilization
Maximize client satisfaction
Partner with Sales Team
Contribute to implementation planning
Contribute to go-live planning
Own escalated client issues
Resolve operational challenges
Deliver business reviews
Lead operational initiatives
Execute operational initiatives
Execute improvement plans
Execute special projects
Collaborate with Product
Collaborate with Finance
Collaborate with Operations
Surface client feedback
Advocate for enterprise needs
Build onboarding best practices
Maintain onboarding best practices
Manage Relationship Managers
Develop Relationship Managers
How You'll Work.
Team & Collaboration
Cross-functional collaboration; Partner with Sales Team; Collaborate with Product; Collaborate with Finance; Collaborate with Operations
Communication Scope
Presenting to C-suite
Process & Methodology
Account planning, Strategic planning
Full Job Description
Are you ready to trade your job for a journey? Become a FlyMate! Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world. What more do we need to truly be unstoppable? Perhaps, that is you! Who we are: Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments in higher education. We’ve since scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world. Today we support more than 5,100 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies. With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow. The Opportunity: Flywire is looking for an Enterprise Client Success Manager to own and grow relationships with our most strategic travel clients. You'll sit at the intersection of sales, operations, and product, serving as the trusted advisor who ensures clients are getting maximum value from Flywire's payment solutions while driving retention and revenue growth. What You'll Do: * Build and maintain deep, trusted relationships with enterprise travel clients, acting as their primary point of contact and internal advocate at Flywire * Develop bespoke strategic account plans for each client to maximize payment volume, product utilization, and overall satisfaction * Partner closely with the Travel Sales Team on
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