Flywire

Financial Services

EnterpriseClientSuccessManager

$85–95k Boston, Massachusetts, United States FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for entry candidates.

The Brief

“Enterprise Client Success Manager at Flywire. Skills: Client relationship management, Account growth, Payment solutions. Build trusted relationships with clients. Maintain trusted relationships with clients”

What You'll Achieve.

Maximize payment volume; Maximize product utilization; Maximize client satisfaction; Drive revenue growth; Ensure timely resolution; Ensure accurate resolution

Industry & Context.

Financial Services
Problems you'll solve

Handling objections; Resolving issues; Troubleshooting

Eligibility Requirements

25% travel

What They're Looking For.

Must Have

Bachelor's degree, 5+ years relationship management, 5+ years account management, Experience navigating complex client relationships, Experience handling objections, Experience driving commercial outcomes, Proven track record of growing accounts, Proven track record of retaining enterprise accounts, Analytical skills, Planning skills, Communication skills

Nice to Have

Experience in B2B environment, Experience in fintech environment, Experience with Salesforce, Experience with GSuite, Experience with Asana, Experience with Jira, Experience with Slack, Experience with Looker, Experience with Smartsheet

What You'll Do.

Build trusted relationships with clients

Maintain trusted relationships with clients

Act as client's primary contact

Act as client's internal advocate

Develop strategic account plans

Maximize payment volume

Maximize product utilization

Maximize client satisfaction

Partner with Travel Sales Team

Contribute to implementation planning

Contribute to go-live planning

Own escalated client issues

Resolve operational challenges

Deliver business reviews

Lead operational initiatives

Execute operational initiatives

Execute continuous improvement plans

Execute client-driven projects

Collaborate with Product

Collaborate with Finance

Collaborate with Operations

Surface client feedback

Advocate for enterprise needs

Build onboarding best practices

Maintain onboarding best practices

Manage Relationship Managers

Develop Relationship Managers

How You'll Work.

Team & Collaboration

Cross-functional collaboration; Partner with Sales Team; Collaborate with Product; Collaborate with Finance; Collaborate with Operations

Communication Scope

Presenting to C-suite; Business reviews; Analytics; Reporting

Process & Methodology

Account planning, Strategic planning, Operational initiatives, Continuous improvement

Full Job Description

Are you ready to trade your job for a journey? Become a FlyMate! Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world. What more do we need to truly be unstoppable? Perhaps, that is you! Who we are: Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments in higher education. We’ve since scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world. Today we support more than 5,100 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies. With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow. The Opportunity: Flywire is looking for an Enterprise Client Success Manager to own and grow relationships with our most strategic travel clients. You'll sit at the intersection of sales, operations, and product, serving as the trusted advisor who ensures clients are getting maximum value from Flywire's payment solutions while driving retention and revenue growth. What You'll Do: * Build and maintain deep, trusted relationships with enterprise travel clients, acting as their primary point of contact and internal advocate at Flywire * Develop bespoke strategic account plans for each client to maximize payment volume, product utilization, and overall satisfaction * Partner closely with the Travel Sales Team on

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