ClassWallet
Financial Technology
EnterpriseClientSuccessManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Enterprise Client Success Manager at ClassWallet. Skills: Client Relationship Management, Account Management, Product Adoption, Client Retention. Serve as the single point of contact for inbound requests. Advocate internally to manage contractual obligations”
What You'll Achieve.
Achieve client’s desired outcomes; Drive product adoption; Drive contract renewal; Build client retention; Build client satisfaction; Balance value delivery between clients and ClassWallet
Industry & Context.
Willingness to travel (estimated 10-20%)
What They're Looking For.
Must Have
2 years in an Enterprise CSM role, Demonstrated experience reaching and exceeding goals, Outstanding written and oral communication skills, online and in-person presentation skills, Superior business, process management, and negotiation skills, Ability to build relationships with industry associations and influential contacts, Ability to use CRM and sales automation and tools to streamline efforts, Willingness to travel (estimated 10-20%)
Nice to Have
preferably in a state or local government capacity, Existing industry experience preferred, PMP Certification preferred and highly desired
What You'll Do.
Serve as the single point of contact for inbound requests
Advocate internally to manage contractual obligations
Maximize the value clients get from ClassWallet solutions
Facilitate achievement of client’s desired outcomes
Drive product adoption and contract renewal
Identify expansion and new business opportunities
Build client retention and satisfaction through relationship management
Rely on success metrics and data to determine action plans
Set and reset expectations internally and externally
How You'll Work.
Team & Collaboration
Work closely with clients and internal teams (Sales, Product, Marketing, Professional Services, and Support) to ensure alignment with clients’ goals & objectives; Participate in team sessions
Communication Scope
Outstanding written and oral communication skills; online and in-person presentation skills
Full Job Description
ClassWallet, a leading financial technology company in the United States, is seeking to hire a Enterprise Client Success Manager to join our team. ClassWallet is a financial technology company serving agencies delegated responsibility to manage public funds. Agencies use ClassWallet to get public funds to the right people, and ensure the funds are used for the right purpose. ClassWallet’s suite of products and services empowers agency administrators to dramatically increase efficiency of funds distribution and spend compliance, reduce programmatic costs, maximize the full potential impact of the program, and satisfy the needs and expectations of policymakers, constituents and public reporting. ClassWallet has processed over $3.5 Billion to date and serves public agencies across 33 states. The Company has developed an industry-defining digital wallet solution which has gained rapid traction among state and local agencies and school districts across America. ClassWallet ranks as the 61st fastest growing software company on the prestigious Inc. 5000 list of fastest-growing private companies and the 21st fastest growing financial technology company on the Deloitte Technology Fast 500 in 2023. While the Company delivers immense business value, the social impact of ClassWallet is a fabric that runs through its mission and corporate culture. As a result of ClassWallet’s innovation, public programs run with exponentially more efficiency and the impact and breadth of the programs for the individuals they serve is dramatically higher. This mission compliments the Company mission-based culture with focus on gratitude and work-life balance. **About the Role** The Enterprise Client Success Manager (ECSM) reports to the Senior Director of Client Success. The successful ECSM will demonstrate integrity and organizational agility through advanced decision making and prioritization skills. With an action-oriented mindset and a sharp focus on delivering results, the ECSM will build tr
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