HPE
Networking
EnterpriseArchitect–NetworkingSupport&Services
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Enterprise Architect – Networking Support & Services at HPE. Skills: Enterprise architecture, Customer support platforms, Salesforce, Enterprise integrations. Define enterprise architecture for networking customer support. Drive enterprise architecture for service platforms”
Industry & Context.
What They're Looking For.
Must Have
15–18 years of experience in enterprise architecture, Experience in customer support platforms, Experience in Salesforce, Experience in enterprise integrations, Expertise in APIs, Expertise in microservices, Expertise in cloud platforms, Expertise in automation technologies (RPAOTs/APA)
What You'll Do.
Define enterprise architecture for networking customer support
Drive enterprise architecture for service platforms
Ensure seamless customer experiences
Ensure scalable customer experiences
Ensure integrated customer experiences
Align technology strategy across digital portals
Align technology strategy across automation solutions
Align technology strategy across Salesforce
Align technology strategy across enterprise systems
Support end-to-end service delivery
Define architecture vision for customer support ecosystems
Define architecture vision for service ecosystems
Define standards for customer support ecosystems
Define standards for service ecosystems
Define roadmaps for customer support ecosystems
Define roadmaps for service ecosystems
Ensure alignment of IT solutions with customer experience
Ensure alignment of IT solutions with service operations
Design end-to-end architecture across customer portals
Design end-to-end architecture across support systems
Design end-to-end architecture across backend platforms
Define integration patterns across Salesforce
Define integration patterns across CRM
Define integration patterns across ERP
Define integration patterns across service platforms
Drive API-first architectures
Drive microservices architectures
Drive event-driven architectures
Architect solutions for customer support journeys
Architect solutions for self-service
Architect solutions for omnichannel engagement
Enable guided experiences
Enable case management flows
Enable lifecycle journeys
Define automation architecture leveraging BOTs
Define automation architecture leveraging RPA
Define automation architecture leveraging APA
Define automation architecture leveraging workflow orchestration
Establish standards for security governance
Establish standards for data governance
Establish standards for integration governance
Review solution designs
Approve solution designs
Ensure compliance with enterprise architecture
Partner with engineering teams
Partner with product teams
Partner with support teams
Guide solution delivery
Influence technology decisions
Influence vendor selection
Influence platform selection
How You'll Work.
Team & Collaboration
Partner with engineering teams; Partner with product teams; Partner with support teams
Full Job Description
Enterprise Architect – Networking Support & Services This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office. **Who We Are:** Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. **Job Description:** At **HPE Networking** , the **Digital Experience & Automation (DEA)** team is reimagining how people experience support and services in a digital‑first world—setting new standards for the future of networking. We enable customers, partners, and employees through AI‑driven tools and modern platforms, transforming support into a unified, efficient, and simple experience that drives measurable value. Our mission is grounded in **innovation with purpose** : applying automation, AI, and data‑driven insights to simplify journeys, reduce friction, and create meaningful outcomes at every touchpoint. Define and drive enterprise architecture for networking customer support and service platforms, ensuring seamless, scalable, and integrated customer experiences. Align technology strategy across digital portals, automation solutions, Salesforce, and enterprise systems to support end-to-end service delivery. **What you 'll do:** **Architecture Strategy & Governance** * Define architecture vision, standards, and roadmaps for customer support and service ecosystems * Ensure alignment of IT solutions with cus
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